Ideally, health-care professionals would have all of a patient’s pertinent information right at their fingertips. And they would be able to click a mouse to view a patient’s lab or test results even as a colleague is reviewing the patient’s medication needs with the pharmacist in another room.
That and more soon will be a reality for City of Hope staff when the organization implements the City of Hope Information System (CIS) on August 1.
In preparation, employees are receiving comprehensive training on the new Eclipsys Enterprise system. Eclipsys Enterprise is an information system that enhances City of Hope’s registration, scheduling, billing and results activities. More than 2,300 employees will undergo training to learn the new system.
|Physicians such as Jeffrey Y.C. Wong, M.D., will receive training to use the City of Hope Information System. (Photo Markie Ramirez)|
“Our main priority is to ensure that everyone who will be using the system feels comfortable and confident,” said Joycelin Palacio-Cayetano, Ph.D., CIS project manager. “At the end of training, staff will be able to perform all the functions that they need on Eclipsys based upon their specific role, whether that be scheduling, finance or patient care.”
Added Virginia Opipare, executive vice president and chief operating officer: “To fully support our employees, CIS training will closely mirror what they do every day — from checking in a patient to viewing a patient’s lab results and X-rays to moving a patient through to check-out, followed by archiving a patient’s records and billing.”
“In keeping with our theme of care, CIS training has been designed with our employees in mind to ensure they have all the support they need for go-live on August 1,” she said.
CIS training is rolling out in several phases, including end-user training, physician training, go-live support and computer skills enhancement training, which allows users to refresh their basic computer skills.
Special “super-user” training will prepare a core group of staff, including nurses, physicians and support personnel, to serve as mentors to their peers who train on the Eclipsys system. Super-users will receive specific training based on day-to-day roles as well as guidance on mentoring and troubleshooting.
End-user training will be hands-on and conducted in small groups, with users executing their daily tasks in a simulated CIS Eclipsys environment.
“CIS enhances the process of how we do our work,” said Palacio-Cayetano. “As users go through training and learn to navigate various system features and functionalities, they will learn how their job is changing, using new tools to build on the processes we have.”
Physicians will receive focused training on how to access patient results and manage their patient lists.
Go-live support, which will roll out August 1 to coincide with CIS implementation, also will help users acclimate to the Eclipsys system.
The ITS Help Desk, super users, staff from Eclipsys, CIS team members and training analysts will shadow users 24 hours a day, seven days a week to answer questions and quickly resolve any issues.
Training is being conducted in various locations across campus, including the Brawerman and ITS buildings and the Platt Conference Center.
Staff across the patient-care spectrum have expressed enthusiasm for the CIS roll-out.
“I like change, and I’m looking forward to CIS implementation — especially having one program for everything,” said Rebecca Baiz, new patient specialist. “I expect the training is going to go really well.”