City of Hope leaders will launch an organization-wide survey on Aug. 23 to gauge employees’ views and concerns.
The questions will follow up on progress made after a 2008 survey and illuminate any new, emerging issues among staff.
|A 2008 survey spurred creation of patient-safety materials like the Safe Choices newsletter.|
“The commitment and observations of our staff are crucial to reaching the goals of our strategic plan,” said Michael A. Friedman, M.D., City of Hope president and chief executive officer. “Getting their feedback on our institution’s progress will ensure we’re heading in the right direction.”
All staff members and faculty, including physicians, will receive instructions for completing the survey by e-mail. Outside firm QMR will run the survey and provide overall results, ensuring employees’ confidentiality and anonymity.
The previous survey identified two key areas of concern: patient safety and rewards and recognition for employees. The institution enacted a variety of efforts to meet these concerns, including improving communication about patient safety measures, incorporating a patient’s view in safety processes and beginning patient safety leadership training, according to Boris Rashkovsky, Ph.D., senior organizational development consultant who leads the survey efforts.
City of Hope also instituted several formal programs to recognize outstanding staff in different work areas, such as administrative professionals and scientists, Rashkovsky added, and managers received training in how to reward deserving employees. The institution also hired a director within the Human Resources Department to
enhance organizational offerings and build a solid program in benefits, compensation and rewards and recognition.
Leadership also responded to staff concerns about space by moving staff to a building on Buena Vista Street and an administrative center in Monrovia.
For more information on the upcoming follow-up survey, visit www.coh.org/survey.