A National Cancer Institute-designated Comprehensive Cancer Center

Make an appointment: 800-826-HOPE
Insurance, Billing & Legal Information Bookmark and Share

Helping You with Insurance, Billing and Legal Issues

 
We welcome any and all general insurance questions. City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services. Additionally, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.

Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered. HMO plans will require a written authorization from the primary care physician authorizing care at City of Hope in order to receive coverage for treatment.

For more information, visit our medical insurance site or call the City of Hope Managed Care Department: 626-256-HOPE (4673), ext. 86850.
 
Existing Patients - Has your insurance changed?
 
To ensure that we have the most current insurance information on file for our existing City of Hope patients, please use the Insurance Update Form to notify us of any updates or changes that may have recently taken place. Please return the completed form in one of two ways:
 
  1. Submit form by mail:

    City of Hope
    Financial Support Services
    1500 Duarte Road
    Duarte, CA 91010
     
  2. Submit form by fax: 626-301-8135
     
If any assistance is needed with form, please contact Financial Support Services at (626) 256-4673, ext. 80258.
 
 
Financial Counselors
 
Financial support services staff at the Duarte main campus location serves as a problem-solving resource for insurance and financial issues before a particular treatment or service has occurred:
 
  • Financial counseling
  • Explanation of benefits & eligibility
  • Expected out of pocket costs
  • Insurance Authorization
  • Medical necessity screening
     
Financial counselors are available Monday through Friday, 8 a.m. to 5 p.m. For additional questions, please call City of Hope Financial Support Services: 626-256-HOPE (4673), ext. 80258.
 
Directory of Financial Counselors
All patients have been assigned a Patient Financial Counselor who is responsible for assisting with the financial aspect of his/her care. The following table identifies the phone extension of the assigned Patient Financial Counselor. Call (626) 256-HOPE (4673) and the extension shown:
 
Breast and Gynecological programs: ext. 69279 Pediatric programs: ext. 65086
Head, Neck and Neurology programs: ext. 68415 Prostate and Urological programs: ext. 63761
Hematology Patients: ext. 68416 Radiation Oncology Patients: ext. 32050
Liver, Lung and Diabetes programs: ext. 68193    

 
 
 
 
 
 
Financial Assistance Program
 
Please discuss your individual needs with a City of Hope financial counselor. Upon completion of a Financial Assistance Application Form, along with the submission of all required documents, you may be eligible for financial assistance as defined by the City of Hope Charity Care Policy.
 
Billing

Payment or other questions regarding your City of Hope bill after the treatment or service has occurred:
 
  • Questions about your City of Hope Medical Center (Duarte) bill: 800-270-4673
  • Questions about your doctor bill (Medical Group): 866-235-4673
 
Other Resources
 
Practical issues can sometimes complicate your ability to receive medical care. Concerns such as transportation to your appointments, assistance applying for disability insurance and questions about your legal rights might be factors in your care.  You are not alone in sorting through them. Below are resources that can help.
 
  • Patient Resources Coordinator
Our patient resources coordinator focuses on providing patients and families with practical resources such as financial assistance, transportation to your Duarte appointments, healthcare referrals, support groups, childcare  and more, so that you can focus on getting treatment. Call 626-256-HOPE (4673), ext. 32273 for more information.
 
  • Cancer Legal Resource Center (CLRC) Legal Resources
In this seminar, hosted by City of Hope's Biller Patient and Family Resource Center, a CLRC Staff Attorney provides an overview of CLRC services for patients, caregivers and healthcare professionals. The seminar touches on the many legal issues that may arise from cancer diagnosis through survivorship, including: health insurance options; employment rights and reasonable accommodations in the workplace; taking time off work; and access to disability insurance and government benefits, such as Supplemental Security Income and Social Security Disability Insurance.  Also available en Español. Call 626-256-HOPE (4673), ext. 32273 for more information and times.
 

Insurance, Billing & Legal Information

Helping You with Insurance, Billing and Legal Issues

 
We welcome any and all general insurance questions. City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services. Additionally, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.

Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered. HMO plans will require a written authorization from the primary care physician authorizing care at City of Hope in order to receive coverage for treatment.

For more information, visit our medical insurance site or call the City of Hope Managed Care Department: 626-256-HOPE (4673), ext. 86850.
 
Existing Patients - Has your insurance changed?
 
To ensure that we have the most current insurance information on file for our existing City of Hope patients, please use the Insurance Update Form to notify us of any updates or changes that may have recently taken place. Please return the completed form in one of two ways:
 
  1. Submit form by mail:

    City of Hope
    Financial Support Services
    1500 Duarte Road
    Duarte, CA 91010
     
  2. Submit form by fax: 626-301-8135
     
If any assistance is needed with form, please contact Financial Support Services at (626) 256-4673, ext. 80258.
 
 
Financial Counselors
 
Financial support services staff at the Duarte main campus location serves as a problem-solving resource for insurance and financial issues before a particular treatment or service has occurred:
 
  • Financial counseling
  • Explanation of benefits & eligibility
  • Expected out of pocket costs
  • Insurance Authorization
  • Medical necessity screening
     
Financial counselors are available Monday through Friday, 8 a.m. to 5 p.m. For additional questions, please call City of Hope Financial Support Services: 626-256-HOPE (4673), ext. 80258.
 
Directory of Financial Counselors
All patients have been assigned a Patient Financial Counselor who is responsible for assisting with the financial aspect of his/her care. The following table identifies the phone extension of the assigned Patient Financial Counselor. Call (626) 256-HOPE (4673) and the extension shown:
 
Breast and Gynecological programs: ext. 69279 Pediatric programs: ext. 65086
Head, Neck and Neurology programs: ext. 68415 Prostate and Urological programs: ext. 63761
Hematology Patients: ext. 68416 Radiation Oncology Patients: ext. 32050
Liver, Lung and Diabetes programs: ext. 68193    

 
 
 
 
 
 
Financial Assistance Program
 
Please discuss your individual needs with a City of Hope financial counselor. Upon completion of a Financial Assistance Application Form, along with the submission of all required documents, you may be eligible for financial assistance as defined by the City of Hope Charity Care Policy.
 
Billing

Payment or other questions regarding your City of Hope bill after the treatment or service has occurred:
 
  • Questions about your City of Hope Medical Center (Duarte) bill: 800-270-4673
  • Questions about your doctor bill (Medical Group): 866-235-4673
 
Other Resources
 
Practical issues can sometimes complicate your ability to receive medical care. Concerns such as transportation to your appointments, assistance applying for disability insurance and questions about your legal rights might be factors in your care.  You are not alone in sorting through them. Below are resources that can help.
 
  • Patient Resources Coordinator
Our patient resources coordinator focuses on providing patients and families with practical resources such as financial assistance, transportation to your Duarte appointments, healthcare referrals, support groups, childcare  and more, so that you can focus on getting treatment. Call 626-256-HOPE (4673), ext. 32273 for more information.
 
  • Cancer Legal Resource Center (CLRC) Legal Resources
In this seminar, hosted by City of Hope's Biller Patient and Family Resource Center, a CLRC Staff Attorney provides an overview of CLRC services for patients, caregivers and healthcare professionals. The seminar touches on the many legal issues that may arise from cancer diagnosis through survivorship, including: health insurance options; employment rights and reasonable accommodations in the workplace; taking time off work; and access to disability insurance and government benefits, such as Supplemental Security Income and Social Security Disability Insurance.  Also available en Español. Call 626-256-HOPE (4673), ext. 32273 for more information and times.
 
Quick Links
Patient Care Overview

With Cancer, Expertise Matters

 
Cancer patients need to have confidence in their treatment plans by exploring all possible options. Often that means they should get a second opinion. For these four patients, getting a second opinion from experts at City of Hope was life-saving.
Your insurance company/medical group will tell you if you need any authorizations. You can also find out what, if any, co-payments and deductibles will be your responsibility.
Interpreter Services
City of Hope offers free interpretation for patients and caregivers whose first language is not English. Please call 626-256-HOPE (4673), ext. 62282, to reach the Clinical Social Work office.
Local Hotels, Motels and Services
Many hotels, motels and restaurants in neighboring communities offer special discounts to City of Hope | Duarte patients and their families.
 
 
With MyCityofHope your health information is right at your fingertips, anywhere, any time.


NEWS & UPDATES
  • To celebrate the beginning of Lunar New  Year 2015, City of Hope honored not just a new lunar calendar, but also the diversity of the community it serves. On Jan. 21, as tens of thousands of people celebrated Lunar New Year (and the arrival of the Year of the Ram) in the streets of L.A.’s Chinatown, City of [&#...
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  • Cancer patients should get more than medical treatment. They should get comprehensive, evidence-based care that addresses their full range of needs. That kind of patient-focused care is City of Hope’s specialty. Under the guidance of Dawn Gross, M.D., Ph.D., the new Arthur M. Coppola Family Chair in Suppo...
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  • Each year, thousands of patients with hematologic malignancies undergo allogeneic stem cell transplantation (that is, they receive a donor’s stem cells), offering them a chance at cure. Graft-versus-host disease is a potentially deadly complication of this therapy and occurs in approximately 25 to 60 perc...
  • Bertram Yuh, M.D., assistant clinical professor in the Division of Urology and Urologic Oncology at City of Hope, offers his perspective on the benefits of surgery for aggressive prostate cancer. For men walking out of the doctor’s office after a diagnosis of cancer, the reality can hit like a ton of bricks. Th...
  • Although many Hispanic women face a high risk of mutations in the BRCA1 and BRCA2 genes – increasing their risk of breast and ovarian cancer – screenings for these mutations can be prohibitively expensive in Mexico and other Latin American countries. As a result, too many women don’t get the information t...
  • Providing lung cancer treatments to patients when their cancer is at its earliest and most treatable stages will now be a more attainable goal: Medicare has agreed to cover lung cancer screening for those beneficiaries who meet the requirements. The only proven way to detect lung cancer early enough to save liv...
  • At City of Hope, innovative scientific research, important clinical studies and vital construction projects are all powered by philanthropy. Generous supporters fuel a powerful and diverse range of progress in science and medicine, enabling researchers and clinicians to improve cancer treatments and create cure...
  • Trevor Hoffman was only 21 when he was diagnosed with a rare form of cancer, but not even cancer could keep him off his motorcycles. (He has one for racing, and a couple just for fun.) Now a cancer survivor, Hoffman, who lives in La Verne, California, wrapped up his treatment Jan. 19 – just one day […]
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