City of Hope strives to make the Sheri & Les Biller Patient and Family Resource Center an international model of compassionate care. It is one of the only institutions in the United States to offer this level of comprehensive support — dramatically improving the patient and family experience, as well as the ability of physicians and health care teams to provide exceptional medical care. The Sheri & Les Biller Patient and Family Resource Center embodies the heart and soul of City of Hope’s mission to care for the whole person.
In the center, patients and their loved ones find the resources, education and support they need to better manage the challenges related to a serious illness. The Sheri & Les Biller Resource Center also offers a wide array of programs including educational classes designed to better prepare patients and caregivers for treatment, healing arts workshops, peer support groups, educational classes designed to better prepare patients and caregivers for treatment, and much more.
The center offers the services of:
  • Patient navigators
  • Pain and palliative care physicians
  • Psychiatrists
  • Psychologists
  • Social workers
  • Spiritual care chaplains
  • Child-life specialists
What Makes the Resource Center Unique
Our SupportScreen system enables new patients to report their psychological, spiritual, emotional, social, rehabilitative, physical and nutritional concerns. Members of the health-care team, such as physicians and nurses, learn about the results of patients’ screenings to ensure that they understand and respond to patients’ physical, psychological, social and spiritual needs.
Patient navigators tailor support services to match the needs of each patient and family. They address needs that are as diverse as patients needing help to deal with pain, to getting transportation to the medical center or overcoming other barriers. Our programs are enhanced by input from the Patient and Family Advisory Council, a consistent voice for the patient and family perspective.
At the Positive Image Center, patients learn how to minimize the cosmetic side effects of illness or medical treatment. They consult with specially trained, licensed cosmetologists who offer guidance about skin care techniques, options for hair loss and much more. The setting is typically more private and soothing than a salon, where patients may be surrounded by people who might not understand their condition, concerns or physical needs.
In keeping with our mission to care for the whole person — physically and emotionally — City of Hope is one of the few cancer centers in the country to offer patients and their caregivers temporary, on-site housing in a comfortable, home-like setting.
Village Hospice
When cancer cannot be cured, patients and their families are confronted with many complex end-of-life issues. Understandably, many patients wish to spend their remaining days in a home-like setting where they can be with their loved ones — quietly and privately — while remaining close to their medical care team.

Set within our landscaped grounds, City of Hope’s Village Hospice is just such a place. Here, terminally ill patients and their families receive specialized care in garden apartments that include comfortable living quarters, full kitchens and handicapped accessible bathrooms.
Village Hospice provides a peaceful environment for patients at the end of life, while preserving the patient’s dignity. The village is supported by Hospice of Pasadena/Presbyterian Intercommunity Hospital’s hospice nurses and physicians and City of Hope staff.
'A Patient's Guide' 
  • The book "A Patient's Guide to Blood and Marrow Stem Cell Transplantation at City of Hope" was developed as a resource to help City of Hope patients and their families learn about blood and marrow hematopoietic stem cell transplantation and what to expect before, during and after transplant at City of Hope.