Duarte Insurance FAQs - For Physicians

Which health plans are contracted with City of Hope National Medical Center and City of Hope Medical Foundation?

City of Hope National Medical Center and City of Hope Medical Foundation contract with most major health plans for hospital and physician services.
 
For a list of contracted plans, follow the link to "Is My Insurance Accepted?" In addition, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.

How do I refer a patient to City of Hope?

If you practice in the United States, please call us at 1-800-COH-4DRS (264-4377), or by email at referapatient@coh.org.
 
Physicians from outside the U.S. can also refer a patient by calling 1-800-826-HOPE or emailing referapatient@coh.org. Because of the level of detail necessary to make an evaluation, as well as time differences, it may be preferable to use email as your first contact. Please be prepared to provide a complete clinical history so a treatment plan can be prepared and tentative cost can be evaluated.
 
Note that international patients will be responsible for 100% of anticipated charges before an appointment for consultation can be scheduled.

How can I consult with a physician at City of Hope regarding a potential patient?

Patient Referral counselors, who can be reached at 800-COH-4DRS (264-4377), triage patient information and place referring physicians in contact with City of Hope physicians to discuss appropriate treatment options and/or clinical trials.
 
You can also be directly to a physician's office by calling the number above.

How do I monitor my patient's treatment while he or she is being treated at City of Hope?

Dictations of clinical services and treatments received at City of Hope are available to allow physicians to stay informed about the care a patient is receiving. The patient must give consent prior to the release of any medical information. Referring physicians may also contact the physician's office at any time during treatment. Call the City of Hope operator at 626-256-HOPE (4673) to be connected.

Will insurance cover my patient's care?

City of Hope will work with your patient and his or her insurance to verify benefits and coverage before the patient's scheduled visit to City of Hope. The patient can also contact Financial Support Services at 626-256-HOPE, ext. 62715.

How do I get information about contracting for services with City of Hope National Medical Center and City of Hope Medical Foundation?

If you are not currently contracted for hospital/technical services with City of Hope National Medical Center, and you either wish to establish a letter of agreement for your member, or you wish to explore the possibility of a contract or agreement, please contact the Managed Care Department at 626-256-HOPE (4673), ext. 68650.
 
If you are not currently contracted for professional/physician services with the City of Hope Medical Foundation, and you either wish to establish a letter of agreement for your member, or you wish to explore the possibility of a contract or agreement, please contact the Managed Care Department at 626-256-HOPE (4673), ext. 68650.

What is the difference between City of Hope National Medical Center and the City of Hope Medical Foundation?

City of Hope National Medical Center and the City of Hope Medical Foundation are distinct, separate entities. City of Hope National Medical Center contracts for hospital/technical services only. City of Hope Medical Foundation contracts for professional services only.