Support Services and Other Resources

Sheri & Les Biller Patient and Family Resource Center

Our Sheri & Les Biller Patient and Family Resource Center is centrally located in the heart of our main-patient care areas and is a great place to have your questions answered, and request information about supportive care services.  The center houses a variety of educational literature on topics such as diagnosis, treatment, nutrition, and how to support a loved one diagnosed with cancer.  The Center also hosts educational classes on a variety of topics to help answer many of the questions you may have after being diagnosed with a serious illness. 

Patient Navigators

Patient Navigators are experienced staff members with in-depth knowledge of City of Hope services and systems, equipped to assist patients and families with a broad range of needs.  Patient Navigators are here to provide you with personalized guidance, information and support throughout your care at City of Hope, and are your personal link to navigating the hospital system.

Child Life Specialists

Child Life Specialists provide services for pediatric patients and their siblings, as well as to any child between the ages of 4 to 17 who is affected by the illness of an adult patient.  A child life specialist is a Masters-certified.
Specially trained Child-Life Specialists help restore a sense of normalcy to children’s lives with:
  • Age-appropriate education about illness, procedures, treatments and the hospital environment
  • Supportive presence during medical events or invasive procedures
  • Therapeutic activities that encourage expression of feelings
  • End-of-life coping skills and memory building.

Medical Center Volunteers

  • Volunteers are located throughout the medical center to provide an added dimension of care  and support.
  • Volunteers visit patients /caregivers in the medical center to provide support to help alleviate loneliness and isolation.
  • Specially trained volunteers provide Spiritual Care visits during hospitalization.


SupportScreen is a touch screen questionnaire designed to help your healthcare team better understand what concerns you may have about your diagnosis, care, side-effects of treatment, and other issues.
SupportScreen allows the healthcare team to partner with you and your family to provide outstanding, comprehensive and compassionate care.

Support Groups

Support groups offer a dedicated time and place for patients, family members and caregivers to connect with others who are going through a similar experience.

Healing Arts

Art, music, literature and meditation are all known to lift the human spirit. At City of Hope, we offer a number of classes and workshops to help restore our patients and spirits and energy. Among these popular programs are restorative yoga, breathing and meditation, art therapy, music therapy, poetry, journaling, and sexual intimacy and cancer. Times and dates for these programs are listed in the Support Services Calendar.

Benefit Guidance

Practical issues can sometimes complicate your ability to receive medical care.  Concerns such as transportation to your appointments, assistance applying for disability insurance, and questions about your legal rights might be factors in your care.  You are not alone in sorting through them.  Below are resources that can help you. 
Patient Resources Coordinator
Our Patient Resources Coordinator focuses on providing patients and families with practical resources such as financial assistance, transportation to your appointments, healthcare referrals, support groups, childcare , and more, so that you can focus on getting treatment.

Cancer Legal Resource Center Legal Resources
In this seminar, CLRC Staff Attorney provides an overview of CLRC services for patients, caregivers, and healthcare professionals. The seminar touches on the many legal issues that may arise from cancer diagnosis through survivorship, including: health insurance options; employment rights and reasonable accommodations in the workplace; taking time off work; and access to disability insurance and government benefits, such as Supplemental Security Income and Social Security Disability Insurance.  Also available en español.

End-of-Life and Bereavement Support

Despite modern medicine's advances, some patients inevitably lose their battle with cancer. City of Hope believes in helping patients reach the end of their lives with dignity and in as much comfort as possible, while helping families and friends cope with grief and loss.
A Child Life Specialist, Spiritual Care Chaplains and Clinical Social Workers offer end-of-life counseling for patients and bereavement support for caregivers and families. Caring professionals can ensure that families' wishes are understood and honored by helping them create advanced directives. A supportive care nurse on staff specifically helps patients transition from the hospital to hospice.

Volunteer Services

After treatment, may want to consider volunteering. Studies indicate the volunteering helps make people feels better. Volunteers expand their skills, have a sense of purpose and the opportunity to give back to City of Hope.
Visit the the Volunteer Services website for additional information. Here you will find information about how to get started including, upcoming orientation dates and when applications will be available online.

Cancer Information Resource Nurse

Our Cancer Information Resource Nurse is an Oncology Certified nurse who can discuss diagnosis, treatment and clinical trials. To help you, the Cancer Information Resource Nurse is available to patients and the community in person or by phone.