Patient Satisfaction

City of Hope strives to give patients the best care. Everyone on our staff believes that patients and their families are their first priority, and we are always trying to get even better.
Feedback is important to City of Hope, and patient responses help us improve our care. The two charts below show how satisfied patients feel about our service.
Inpatient satisfaction at City of Hope is much higher than the national average. Outpatient satisfaction is greater than the average at other cancer centers.
City of Hope received the Guardian of Excellence Award for Patient Experience in November 2014. The Guardian of Excellence Award honors hospitals that have reached the 95th percentile for patient satisfaction. The award is given annually based on a single year of data.
* The Comprehensive Cancer Center Consortium for Quality Improvement (C4QI) is a group of 19 National Cancer Institute designated comprehensive cancer centers. 15 of the 19 centers participate in the Press Ganey Outpatient Oncology survey..
About Press Ganey:
Press Ganey has been the industry's recognized leader in health care performance improvement. Press Ganey works with more than 10,000 health care organizations nationwide, including 50% of all U.S hospitals, to improve clinical and business outcomes. Press Ganey surveys inpatients and outpatients after discharge about a variety of topics related to their stay, including general satisfaction with the hospital’s services, speediness of admission, room cleanliness and staff courtesy. Scores are then compiled, analyzed and compared with those from other facilities of similar size.