Preparing for Appointments
At the heart of City of Hope’s outpatient services lies our commitment to create the most positive experience possible by combining advanced treatments with compassionate, exemplary care.

Check In
  • Please notify the scheduler of any changes in your demographic information, such as address or telephone numbers
  • Bring your most current insurance card. If your insurance plan requires a co-payment, it will be collected at this time.
  • Please plan to arrive 20 minutes before your first scheduled appointment.
  • If you have a lab appointment or diagnostic test, please go to the area listed on your appointment slip.
  • Most patients must sign in at Ambulatory Care Patient Check-in. Most outpatient clinics are located in the Geri & Richard Brawerman Ambulatory Care Center.
  • Outpatient Surgery Center is located on the third floor of Michael Amini Transfusion Medicine Center. Outpatient surgery center patients may check-in on the third floor.
  • For Rita Cooper Finkel and J. William Finkel Women’s Health Center, please check-in directly at Women’s Health Center.

  • All patients and family members must first sign in with the attendant in City of Hope Helford Clinical Research Hospital’s lobby.
  • Hospital admitting is located adjacent to Helford Hospital’s first floor waiting area.
  • The Pre-anesthesia Testing (PAT) Clinic is located on Helford Hospital’s second floor.
Check Out
Following your visit, please check out at the appointment desk on the floor where your appointment was scheduled. Your next clinic appointment will be scheduled here, as well as any lab or diagnostic testing appointments.
  • If you need to schedule, change or confirm your appointment, call 800-934-5555 Monday through Friday, from 7:30 a.m. to 6 p.m.
  • For pediatric patients, you may also call the pediatric scheduler directly during normal business hours at 626-256-HOPE, ext. 62624.
  • If you need to change your Radiology appointment, call 626-301-8252, Monday through Friday, from 7 a.m. to 6 p.m.