Services and Operations

Emergencies
 
In an emergency, please call City of Hope Security by dialing ext. 62006 from any campus phone. If at home or travelling between the graduate school campus and home, please dial 626-256-4673, ext. 62006.
 
Maintenance and Repairs
 
Report repair requests and pest control issues without delay to: Nancy Gengo in Corporate Real Estate, by e-mail at ngengo@coh.org.
 
For a maintenance emergency after hours & weekends, call Engineering, ext. 32245, or page 626-423-5503.
 
Residents should not attempt to handle repairs themselves. By reporting a maintenance problem, residents are authorizing entry to the property by the appropriate maintenance or service representative. Residents will be charged for repairs due to abuse, misuse, or negligence.
 
Corporate Real Estate, Engineering or Security Personnel may enter properties during business hours for maintenance, repairs or safety inspections with advance notice of at least 24 hours whenever possible. Corporate Real Estate reserves the right to enter the accommodations without notice for the purposes of emergency service or if there is reason to believe that any term or condition of this agreement is being violated. When entering accommodations, Corporate Real Estate may be accompanied by an outside party, such as a fire inspector.
 
Corporate Real Estate agrees to repair all defects in the residence that arise from ordinary wear and tear. Corporate Real Estate shall repair all other defects and the cost of repair will be charged to the resident as additional rent. Without limitation, all defects caused by the acts or omissions of the resident, or the residents guests or invitees, will be charged to the resident, including the cost of repair to, or clearing of, waste pipes and drains, repair to water pipes, plumbing fixtures, or water damage caused by negligent or improper usage or the introduction of articles or materials into the system for which the system was not intended, and including the cost of repair or replacement of damaged or missing furniture, fixtures, appliances or equipment. Upon the expiration or termination of any contract, the resident shall return the residence to Corporate Real Estate in the same condition as received less reasonable wear and tear.
 
Mail
 
Due to liability issues, improperly labeled mail sent or forwarded to the City of Hope mailroom will be returned to sender. Mail is delivered through the United States Postal Service to your mailbox outside your home. For prompt delivery, make sure you use the following format:

Student Name
Street Address
Duarte, CA 91010-3000