A National Cancer Institute-designated Comprehensive Cancer Center

Make an appointment: 800-826-HOPE

Medical Insurance

Answers to questions about medical insurance
City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services. In addition, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.
 
Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered. Your insurance company can also tell you about any applicable co-payments or deductibles for which you will be responsible.
 
The information within this section is for the City of Hope National Medical Center in Duarte and the City of Hope Medical Foundation.
 
Questions about our community practice sites' medical insurance coverage, please call the appropriate phone number below.
 
  • For Antelope Valley, call City of Hope Medical Foundation at 626-775-3200.
  • For Mission Hills, call 626-775-3200
  • For Palm Springs, call 626-775-3200
  • For Pasadena, call 626-775-3200
  • For Santa Clarita, call 626-775-3200
  • For South Pasadena, call 626-775-3200
 
Other important numbers:
 
  • City of Hope Financial Support Services: 626-256-HOPE (4673), ext. 62715
  • City of Hope Managed Care Department: 626-256-HOPE (4673), ext. 68650
 

Is My Insurance Accepted?

For questions related to your specific coverage, please contact your insurance provider directly. You can find that phone number on your insurance card or in your benefits book. You can also call City of Hope New Patient Services at 800-826-HOPE (4673).

 
The following is a list of insurance companies with which City of Hope National Medical Center and City of Hope Medical Foundation currently contracts. City of Hope National Medical Center contracts for hospital/technical services only. City of Hope Medical Foundation contracts for physician services rendered at City of Hope National Medical Center and in our community practice sites.
 
You can also find out what, if any, co-payments and deductibles will be your responsibility. Please note that although we strive to keep this information current, it is subject to change without notice.

If you wish to receive treatment at a City of Hope location or with a City of Hope physician but we do not currently contract with your insurance plan, contact your insurance company and ask about obtaining authorization to receive treatment here.
 
Every medical situation - and every insurance plan - is different, and there is no guarantee that coverage can be secured. But it is reasonable to make this request, and to ask your insurance company to review the matter with City of Hope directly.
 
 
 
City of Hope National Medical Center
Contracted Insurance Companies
(Contracts for coverage of hospital/technical services)
City of Hope Medical Foundation
Contracted Insurance Companies and Medical Groups
(Contracts for coverage of physicians' professional services)
*Indicates insurance plans
 
Benefit Panel Services PPO
Benefit Panel Services (Multiplan) PPO
Blue Distinction Center for Transplant BMT
Care 1st Health Plan
LA Care Health Plan
LA Foundation for Medical Care PPO
LifeTrac Transplant Network BMT
Bright Medical Associates
Bristol Park Medical Group
Care 1st Health Plan
Coachella Valley Physicians of Prime Care
*Coventry Health PPO
*First Health Network PPO

HealthCare Partners
 








 
 

Covered California

 
City of Hope National Medical Center (which provides hospital services) and City of Hope Medical Foundation (which bills for physician services) are participating in certain plans through the Affordable Care Act and the California health benefit exchange called Covered California. The information below applies to new individual and family plans purchased within or outside of Covered California to be effective on or after Jan. 1, 2014.  Only the Anthem Blue Cross EPO and PPO plans are in-network for both hospital and physician services.

Anthem Blue Cross
 
  • Medical Center: in-network for EPO and PPO plans
     
  • Foundation: in-network for EPO and PPO plans
     
  • Medical Center and Foundation are considered in-network for blood and marrow transplant services.

Blue Shield of California
 
  • Medical Center: out of network for EPO and PPO. (Note: PPO patients may still access City of Hope, but will have a greater out-of-pocket expense. Please contact Blue Shield of California for more information.  There are no out-of-network benefits for the EPO plan.)
     
  • Foundation: out of network for EPO and PPO.  (Note: PPO patients may still have access to Foundation, but will have a greater out-of-pocket expense.  Please contact Blue Shield of California for more information.  There are no out-of-network benefits for the EPO plan.)
     
  • Medical Center and Foundation are considered in-network for blood and marrow transplant services.
 
Health Net
 
  • Medical Center: out of network for PPO. (Note: PPO patients may still access City of Hope, but will have a greater out-of-pocket expense. Please contact Health Net for more information)

  • Foundation: in-network for PPO plans
 
 
To learn more about the exchange, visit www.coveredca.com or call 888-975-1142.
For questions related to your specific coverage, please contact your insurance provider directly.
 
If you have additional questions, you may call 800-826-HOPE (4673).
 

Frequently Asked Questions

Which health plans are contracted with City of Hope National Medical Center and City of Hope Medical Foundation?

City of Hope National Medical Center and City of Hope Medical Foundation contract with most major health plans for hospital and physician services. For a list of contracted health plans, follow the link to "Is My Insurance Accepted?" In addition, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.

What is the difference between City of Hope National Medical Center and the City of Hope Medical Foundation?

City of Hope National Medical Center contracts for hospital/technical services only.  City of Hope Medical Foundation contracts for physician services rendered at City of Hope National Medical Center and in our community practice sites.

Why is the distinction between these two entities important to me?

Because they are separate entities, City of Hope National Medical Center contracts for hospital/technical services only. City of Hope Medical Foundation contracts for professional/physicians' services only. If you are insured by an HMO, and wish to receive treatment or services at City of Hope, you must obtain an authorization from your health plan and/or medical group for both hospital services and physicians services. City of Hope National Medical Center will assist you in obtaining the appropriate authorizations for all services provided at the medical center. For any applicable co-payments, deductibles, or non-covered services, you may receive a bill from City of Hope National Medical Center and/or the City of Hope Medical Foundation.

Will insurance cover my care?

Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. We recommend that you speak with a representative from your insurance company to ensure that your treatment is covered. Your insurance company can also tell you about any applicable co-payments or deductibles for which you will be responsible. You may also contact City of Hope Financial Support Services at 626-256-HOPE, ext. 62715, for assistance. Because individual or group benefits vary, City of Hope cannot answer questions regarding your specific benefit coverage.

NOTE: If you belong to an HMO, your insurance will not pay for your health care unless you have an authorization. A written authorization, which gives you permission to be treated, must be obtained from your insurance company/medical group before each planned admission and each type of outpatient treatment, e.g. chemotherapy, ambulatory surgery, or diagnostic service.

How do I find a Primary Care Physician (PCP) that is contracted with both my insurance company and the City of Hope Medical Foundation?

Obtain an HMO Provider Directory booklet from your insurance company and search for a PCP in your area that is also listed with the City of Hope Medical Foundation. See "Is My Insurance Included?"

If I enroll with a PCP that contracts with City of Hope Medical Foundation, does that guarantee that my treatment at City of Hope will be authorized?

Not necessarily. Authorizations are granted based on various criteria, one of them being contractual relationships, but other more significant factors play a key role in this process. Typically, your medical group's Utilization Management/Case Management Departments, in conjunction with the PCP's Medical Director, make decisions regarding authorizations.

Will City of Hope bill my insurance for hospital services?

Yes, City of Hope National Medical Center will bill your insurance company for your hospital services. However, you are financially responsible for any part of your medical bill that is not covered by your insurance. This includes your co-payments, deductibles and any non-covered services.

Will the City of Hope Medical Foundation bill my insurance for physicians' services?

Yes, the City of Hope Medical Foundation will bill your insurance company for your physician services. (The bill for physicians' services will be separate from the one sent to you by the medical center for hospital services.) However, you are financially responsible for any part of your medical bill that is not covered by your insurance. This includes your co-payments, deductibles and any non-covered services.

Can I still receive treatment at City of Hope if my insurance plan is not accepted at City of Hope?

Contact your insurance company and ask about obtaining authorization to receive treatment at City of Hope. Every medical situation - and every insurance plan - is different, and there is no guarantee that coverage can be secured. But it is reasonable to make this request, and to ask your insurance company to review the matter with City of Hope directly.

City of Hope can still provide treatment even if your plan will not authorize the treatment, or you do not have insurance. In these instances, a deposit is required prior to commencement of treatment. Contact New Patient Services at 1-800-826-HOPE (4673) for more information.

My plan contracts with City of Hope, but has denied coverage for a particular medical stay or procedure. What can I do?

Please refer to the back of your insurance card and call the applicable Customer Service or Member Services Department and inquire about your appeal rights. You may also refer to the California Department of Managed Health Care at www.dmhc.ca.gov or 1-888-HMO-2219 for further assistance.

Who can answer questions about my bill?

If the bill in question was sent from City of Hope National Medical Center, please call Patient Financial Services at 1-800-270-HOPE (4673).

However, if the bill was sent from the City of Hope Medical Foundation (to cover physicians' professional services), please contact the Medical Foundation at 626-775-3200.

Information for Physicians

Which health plans are contracted with City of Hope National Medical Center and City of Hope Medical Foundation?

City of Hope National Medical Center and City of Hope Medical Foundation contract with most major health plans for hospital and physician services.
 
For a list of contracted plans, follow the link to "Is My Insurance Accepted?" In addition, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.

How do I refer a patient to City of Hope?

If you practice in the United States, please call us at 1-800-COH-4DRS (264-4377), or by email at referapatient@coh.org.
 
Physicians from outside the U.S. can also refer a patient by calling 1-800-826-HOPE or emailing referapatient@coh.org. Because of the level of detail necessary to make an evaluation, as well as time differences, it may be preferable to use email as your first contact. Please be prepared to provide a complete clinical history so a treatment plan can be prepared and tentative cost can be evaluated.
 
Note that international patients will be responsible for 100% of anticipated charges before an appointment for consultation can be scheduled.

How can I consult with a physician at City of Hope regarding a potential patient?

Patient Referral counselors, who can be reached at 800-COH-4DRS (264-4377), triage patient information and place referring physicians in contact with City of Hope physicians to discuss appropriate treatment options and/or clinical trials.
 
You can also be directly to a physician's office by calling the number above.

How do I monitor my patient's treatment while he or she is being treated at City of Hope?

Dictations of clinical services and treatments received at City of Hope are available to allow physicians to stay informed about the care a patient is receiving. The patient must give consent prior to the release of any medical information. Referring physicians may also contact the physician's office at any time during treatment. Call the City of Hope operator at 626-256-HOPE (4673) to be connected.

Will insurance cover my patient's care?

City of Hope will work with your patient and his or her insurance to verify benefits and coverage before the patient's scheduled visit to City of Hope. The patient can also contact Financial Support Services at 626-256-HOPE, ext. 62715.

How do I get information about contracting for services with City of Hope National Medical Center and City of Hope Medical Foundation?

If you are not currently contracted for hospital/technical services with City of Hope National Medical Center, and you either wish to establish a letter of agreement for your member, or you wish to explore the possibility of a contract or agreement, please contact the Managed Care Department at 626-256-HOPE (4673), ext. 68650.
 
If you are not currently contracted for professional/physician services with the City of Hope Medical Foundation, and you either wish to establish a letter of agreement for your member, or you wish to explore the possibility of a contract or agreement, please contact the Managed Care Department at 626-256-HOPE (4673), ext. 68650.

What is the difference between City of Hope National Medical Center and the City of Hope Medical Foundation?

City of Hope National Medical Center and the City of Hope Medical Foundation are distinct, separate entities. City of Hope National Medical Center contracts for hospital/technical services only. City of Hope Medical Foundation contracts for professional services only.

Information for Health Plans

What is the difference between City of Hope National Medical Center and the City of Hope Medical Foundation?

City of Hope National Medical Center contracts for hospital/technical services only.  City of Hope Medical Foundation contracts for physician services rendered at City of Hope National Medical Center and in our community practice sites.

How can I get information about contracting for services with City of Hope National Medical Center and City of Hope Medical Foundation?

If you are not currently contracted for hospital/technical services with City of Hope National Medical Center, and you either wish to establish a letter of agreement for your member, or you wish to explore the possibility of a contract or agreement, please contact the Managed Care Department at 626-256-HOPE (4673), ext. 68650.
 
If you are not currently contracted for professional/physician services with City of Hope Medical Foundation, and you either wish to establish a letter of agreement for your member, or you wish to explore the possibility of a contract or agreement, please contact the Managed Care Department at 626-256-HOPE (4673), ext. 68650.

Glossary of Terms

Ambulatory Care
Health care services that do not require hospitalization of a patient, such as those delivered at a physician’s office, clinic, medical center or outpatient facility.
 
Authorization
An authorization is the approval of care, such as for a hospitalization. Authorizations can be granted by health plans, hospitals or medical groups, depending on who is financially responsible for the health services to be rendered.
 
Clinical Trials
Scientifically controlled research studies involving people. Such studies are used to determine the effectiveness of a new treatment or pharmaceutical, or to compare standard medications or procedures with others that may be equal or better.
 
Coinsurance
Portion of covered health care costs for which the covered person has a financial responsibility, usually according to a fixed percentage. Often coinsurance applies after meeting a deductible requirement.
 
Coordination of Benefits
Provision that applies when a person is covered by more than one insurance plan. Coordination of benefits requires that payment of benefits be coordinated by all plans in order to eliminate over-insurance or duplication of benefits.
 
Co-Payment
Cost-sharing arrangement in which the insured person pays a specified share of the charge for a specified service, such as $10 for an office visit. The insured person is usually responsible for payment at the time the health care is rendered.
 
Deductible
Amount of eligible expense an insured person must pay from his/her own pocket before the insurance company will pay for eligible benefits.
 
HMO (Health Maintenance Organization)
A healthcare service plan that requires its subscribers or members, except in a medical emergency, to use the services of designated physicians, hospitals or other providers of medical care.
 
IPA (Independent Practice Association)
A group of physicians that contracts for services with insurance plans.
 
Knox-Keene Act
This legislation provides protection to patients through a variety of requirements imposed on HMOs in California. Requirements cover services and characteristics such as marketing, financial, administrative, access and quality assurance.
 
MediCal
California’s version of Medicaid, this federal health insurance program is administered and operated individually by participating state and territorial governments. It provides medical benefits to eligible low-income and disabled persons needing health care. The federal and state governments share the program costs.
 
MediCal Managed Care
MediCal benefits for which the eligible person must choose a Primary Care Physician who manages all care provided to the eligible person via treatment or referrals for treatment by specialists. Patients who do not follow the prescribed guidelines are responsible for all charges associated with that episode of care and are not covered by the state MediCal program.
 
Medicare
Federally administered health insurance program that covers the cost of hospitalization, medical care and some related services for eligible persons. Medicare has two parts: PART “A” covers inpatient services, nursing home care, home health care, and hospice care; PART “B” covers outpatient services, physician services, medical equipment and supplies. Medicare covers those individuals 65 years or older and younger disabled people and dialysis patients.
 
Medi-Medi
Refers to those individuals who are dually eligible for Medicare and MediCal programs.
 
Non-Covered Services
Those services not covered by benefits policy.
 
Out-of-Network
Any insured person who receives care from a provider not holding a contract with the insured person’s insurance company is receiving services out-of-network. When a patient receives care out-of-network, he or she may be financially responsible for the care provided to them.
 
PCP (Primary Care Physician)
Physician whose practice is devoted to internal medicine, family/general practice or pediatrics.
 
POS (Point of Service)
Option offered by a health plan allowing the covered person to choose to receive a service from a participating or non-participating provider, with different benefit levels associated with the use of each.
 
PPO (Preferred Provider Organization)
An arrangement whereby a third-party payer contracts with a group of medical care providers who furnish services at lower-than-usual fees and in return guarantees a certain volume of patients.
 
Payor or Payer
A health plan, medical group, hospital, employer, individual or other entity that is financially responsible for payment of health care services.
 
Premium
The amount paid to an insurance carrier or health plan for providing insurance coverage under a contract.
 
Provider
In this document, provider refers to physician, hospital, nurse, pharmacy or any individual or group of individuals that provides a health care service.
 
*Most of the terms and definitions herein were taken from the Aventis Managed Healthcare: A Reference Guide.
 

Contact Managed Care

Managed Care Inquiries
If, after browsing this Web site, you have additional questions, you may either email us at sdesbiens@coh.org or contact the Managed Care Department at 626-256-HOPE (4673), ext. 68650.

Please note that we are unable to answer questions about your specific benefits or medical coverage. For those inquiries, use the phone number on your insurance card or in your benefits book to call your managed care organization or insurance company directly.
 
Billing Inquiries
For questions about a bill from City of Hope National Medical Center (to cover hospital/technical services), please call Patient Financial Services at 800-270-HOPE (4673).
 
For questions about a bill from the City of Hope Medical Foundation (to cover physician/professional services), please call the Medical Foundation at 626-775-3200.
 
Becoming a Patient at City of Hope
For information on becoming a patient at City of Hope, please e-mail becomingapatient@coh.org, or call New Patient Services at 800-826-HOPE (4673).
 
Patient Care Overview
City of Hope sees patients at all points in their care, from diagnosis, to treatment, through survivorship.
City of Hope combines compassionate care with the best and most innovative science. Our 100+ acre campus is designed to meet the full range of needs of our patients and families. This guide is designed to help you take advantage of all that is offered at City of Hope.
Your insurance company/medical group will tell you if you need any authorizations. You can also find out what, if any, co-payments and deductibles will be your responsibility.
Information on how to obtain your City of Hope medical records.
 
Interpreter Services
City of Hope offers free interpretation for patients and caregivers whose first language is not English. Please call 626-256-HOPE (4673), ext. 62282, to reach the Clinical Social Work office.
The Sheri & Les Biller Patient and Family Resource Center embodies the heart and soul of City of Hope’s mission to care for the whole person.
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