City of Hope nationally recognized for exceptional patient care

November 8, 2016 | by Denise Heady

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Press Ganey, the health care industry’s leading performance-improvement firm, has honored City of Hope, a world-renowned independent research and cancer treatment center, with two prestigious awards for top-quality inpatient care for the eighth consecutive year. City of Hope earned the Press Ganey Pinnacle of Excellence Award and the Guardian of Excellence Award in Patient Experience, which are both based on inpatient satisfaction surveys.

The Pinnacle of Excellence Award recognizes institutions that maintain consistently high levels of excellence across multiple years. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above for inpatient satisfaction.

“Patients — and their families — are our highest priority and we take great pride in this recognition,” said William D. Boswell, M.D., interim chief medical officer at City of Hope. “These achievements are based on patient experience, engagement and clinical quality performance — all determined by our most important evaluators: our patients.

“Our doctors, nurses, scientists, staff and volunteers all work closely together to provide our patients the most advanced, comprehensive and compassionate care,” Boswell added.

Press Ganey surveys patients after discharge from hospital care on a variety of topics related to their stay, including general satisfaction with the hospital’s services, speediness of admission, room cleanliness and staff courtesy. Feedback from hundreds of City of Hope patients was considered and analyzed by Press Ganey, and results were compared with those facilities of a similar size.

“Everyone at City of Hope is committed to providing patients the best experience possible,” said Tricia Kassab, R.N., B.S.N., M.S., vice president of enterprise quality and patient safety. “We strive to create an environment that meets all our of patients’ unique needs.”

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