Exceptional patient care: City of Hope earns 2 Press Ganey Awards

January 5, 2016 | by Letisia Marquez

City of Hope takes exceptionally good care of its patients. Just ask Press Ganey
For the seventh year in a row, the health care industry’s leading performance improvement firm has given City of Hope top marks for its inpatient care. The resulting awards – the Press Ganey Guardian of Excellence Award and the Pinnacle of Excellence Award – are based on patients’ own feedback.
That feedback comes from hundreds of City of Hope patients surveyed about a variety of topics related to their hospital stay, including general satisfaction with services, speediness of admission, room cleanliness and staff courtesy.
The Guardian of Excellence Award is presented to medical centers that have reached the 95th percentile for inpatient satisfaction. The Pinnacle of Excellence Award is presented to those who have maintained consistently high levels of excellence over three years in patient experience, employee engagement, physician engagement or clinical quality performance. City of Hope received the award for patient experience, and only 29 institutions in the nation received the award this year in that category.
The awards are gratifying for medical center staff.
“Providing our patients with the highest quality of care and compassion, as well as access to the most advanced treatments, is what we strive for at City of Hope,” said Alexandra Levine, M.D., M.A.C.P., chief medical officer at City of Hope. “These awards are determined based on the feedback that is the most important to us – that of our patients.
“City of Hope’s staff – from nurses and physicians to researchers, pharmacists, technicians and support services – are committed to our patients, and we are continually improving their experience and the care we provide,” she added. 
Press Ganey currently partners with more than 10,000 health care facilities – including more than 40 percent of U.S. hospitals – to measure and improve the quality of their care.
“Our top-notch staff and physicians demonstrate the highest level of care and are vigilant in addressing the patient’s emotional needs,” said Tricia Kassab, R.N., B.S.N., M.S., vice president of enterprise quality and patient safety. “Our interdisciplinary team approach focuses on providing the best experience for our patients.”

If you are looking for a second opinion or consultation about your treatment, request an appointment online or contact us at 800-826-HOPE. Please visit Making Your First Appointment for more information.

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