Emergencies

 
In an emergency, please call City of Hope's Security Operations Center by dialing 55 from any campus phone. If off campus, please dial 626-218-2006.
 

Maintenance and Repairs

 
For all repairs related to the property, residents should contact Corporate Real Estate at [email protected] or 626-218-7353.

For emergency repairs after 5:00 p.m. on weekdays, weekends or holidays, such as a burst pipe, major water leak or electrical short, call Facilities Maintenance Services at 626-218-2245 or ext. 82245 from any campus phone. Select Option 1, which transfers to the City of Hope switchboard. Give your name, location and purpose of emergency service. The operator
will forward the call to the appropriate service department. Also, email [email protected] to report the emergency repair.

Residents should not attempt to handle repairs themselves. By reporting a maintenance problem, residents are authorizing entry to the property by the appropriate maintenance or service representative. Residents will be charged for repairs due to abuse, misuse, or negligence.

Corporate Real Estate, Facilities Engineering or Security Personnel may enter properties during business hours for maintenance, repairs or safety inspections with advance notice of at least 24 hours whenever possible. Normal business hours are generally, 8:00 a.m. to 5:00 p.m. on weekdays, unless advanced notice is given. Corporate Real Estate, Facilities Engineering or Security personnel may enter the property without notice for the purposes of emergency service or if there is reason to believe that any term or condition of this agreement is being violated.

Corporate Real Estate agrees to repair all defects in the residence that arise from ordinary wear and tear. Defects caused by the acts or omissions of the resident, residents, guests or invitees, will be charged to the responsible party, including the cost of repair to or clearing of waste pipes and drains, repair to water pipes, plumbing fixtures, or overflow caused by negligent or improper usage or the introduction of articles or materials into the system for which the system was not intended, and including the cost of repair or replacement of damaged or missing furniture, fixtures, appliances or equipment. Upon the expiration or termination of any contract, residents must return the unit in the same condition as received, less reasonable wear and tear.
 

Mail

 
Due to liability issues, improperly labeled mail sent or forwarded to the City of Hope mailroom will be returned to sender. The United States Postal Service delivers mail to the mailbox outside your home. For prompt delivery, make sure you use the following format:
 
Student Name
Street Address
Duarte, CA 91010-3000