Frequently Asked Questions About Patient Safety

Should I be worried about getting infected with COVID-19 at City of Hope?
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City of Hope has extensive and thorough infection control procedures, and we will do everything we can to ensure the health and safety of our community. We have protocols and systems in place to keep all patients, visitors and health care workers safe.

What measures are you taking to make sure all patient and visitor areas are properly sanitized and disinfected?
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To ensure the safety of our patients, we have hired additional staff to focus solely on disinfecting and sanitizing high-traffic and high-touch areas. We have increased our frequency of disinfection on all hard surfaces to multiple times a day, and we have added more hand-sanitizing stations throughout our campus. We are also using disinfectant to sanitize large spaces like our waiting rooms more effectively and efficiently.

Is it safe for me to use a City of Hope-owned wheelchair?
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Yes. Wheelchairs are wiped down and disinfected with hospital-grade disinfectant for every patient.

Do we know how COVID-19 affects cancer patients?
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We are still learning how this virus may impact those who have cancer. People who are ill — from cancer or another underlying condition — will suffer coronavirus complications at higher rates, especially those whose immune systems are compromised. The risk is higher in patients with more than one chronic medical condition.

Should I be washing my hands or using sanitizer/wipes more often than others? Is there a special sanitation regime I should be undertaking?
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Hand washing for 20 seconds with soap and water or the use of alcohol gel/sanitizer with a greater than 60% alcohol content on a regular basis is recommended. Touching of the face, eyes or nose with unclean hands is strongly discouraged. When in shared spaces, wipe down surfaces such as desk, chairs, doorknobs, tabletops, airline seat/table (travel is discouraged!) with disinfectant or antiseptic wipes.

How can I deal with my anxiety over this virus?
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It is most likely that this virus will be circulating in the community for some time, increasing the likelihood of acquisition. However, by employing frequent hand hygiene, environmental disinfection, social distancing (including of family members if they are ill), and avoiding travel and crowded places, you can minimize the chances of contracting COVID-19. We also have a strong team of supportive care experts who can provide support as needed.

Lastly, we recommend vaccination for COVID-19 and influenza (for both the patient and family members/caregivers) — both viruses are circulating in the community and may cause poor outcomes in patients with compromised immune systems.