Frequently Asked Questions about Public Safety, Parking and Transportation

Learn how COVID-19 and construction updates are affecting where you park and how to get to your appointment on the main campus.

General Info FAQs


Why Are Changes Happening At The Main Campus?

City of Hope is enhancing its facilities to deliver even better care for our patients and staff. Once the initial phase is complete, we will have doubled our patient parking capacity, built a state-of-the-art outpatient center and completed planning for a second inpatient tower to be connected to City of Hope Helford Clinical Research Hospital.

 

Where Do I Enter The Campus?

Please note that the main entrance has changed until further notice. Most patients and visitors should now enter campus via Village Road/Duarte Road or Buena Vista Street. Beginning Monday, March 7, 2022, all patients and blood donors visiting the Michael Amini Transfusion Medicine Center should enter the campus via Duarte Road and Circle Road and proceed to the new Parking Structure A.

Keep an eye out for our parking ambassadors who will help you locate a parking spot and get to Helford Hospital's screening location. 

 

Where Do I Park?

Self-parking is available free of charge at Lot G (Lot E for overflow). Valet parking ($4, or $2 with a disabled placard) is available at Helford Hospital. New patients attending their first appointment at the main campus can valet for free.

 

If you're donating blood or visiting the Amini Center, enter the campus via Duarte Road, turning onto Circle Road. Parking is available in Parking Structure A. If you're going in for treatment at the Outpatient Imaging Center, please park directly in front of the building in Lot D. 

Do I Need To Bring Anything With Me?

Yes. Please bring your photo ID, insurance card, proof of vaccination, or negative COVID-19 test (taken within the last 72 hours) with you to every appointment. 

 

What Is The COVID-19 Screening Process Once I Arrive On Campus?

The primary screening area is at the entrance of Helford Hospital. This screening area will be open 24/7 and should be used by most patients. If you are visiting the Amini Center or the Outpatient Imaging Center, screening is available on-site.

 

During the screening, we will ask you basic questions about any symptoms. If you have a fever, cough or shortness of breath, or your responses to screening questions indicate an elevated level of risk for COVID-19 exposure or infection, you will be brought to a designated area for further evaluation.

 

It is recommended that you arrive at City of Hope at least 15 to 25 minutes before your scheduled appointment to ensure you have sufficient time to proceed through the line.

 

For more information on our approach to managing COVID-19 and your care, please visit our COVID-19 Resource Hub.

 

Who Can Help Me Find My Appointment?

After a parking ambassador helps you locate a parking spot, similar to event-style parking, they can direct you to Helford Hospital's screening location. Once your screening is complete, a staff member can escort you to your appointment.

 

Do I Have To Pay For Parking Now Or In The Future?

No. Self-parking is free for patients and visitors.

 

How Can I Easily Locate A Parking Ambassador?

Parking ambassadors are stationed at Lots G (Lot E for overflow), A, B and D and at the Helford Hospital and Geri & Richard Brawerman Ambulatory Care Center entrances. Please look for staff wearing blue jackets, white polo shirts and blue shorts/pants.

 

Are There Services For My Family/Caregiver While They Wait For Me?

Yes, any family member or caregiver who accompanies you can be directed to our waiting area. They also have access to City Café and Le Bistro (order in person and take out only), and visitor restrooms. For more information, go to our updated visitor policy page.

 

Who Do I Contact If I Have Questions?

City of Hope’s Parking and Transportation team is available Monday to Friday from 8 a.m. to 4:30 p.m. You can contact them via phone at 877-264-7275/877-COH-PARK or email at transportation@coh.org.

 

What Tools Are Available To Help Me Get To City Of Hope And Get Around The Campus Once I Am There?

Expanding Hope provides information on our campus expansion, including an interactive map that can show you how to find parking, different buildings, and City Café and Le Bistro.

 

Parking ambassadors will be waiting to greet you once you enter Lots B and G. They can help you locate a spot and get to Helford Hospital's screening as quickly as possible.

 

 

Go to the Expanding Hope Interactive Map Now 

 

Blood Donor Center/Amini Center FAQs


Where do I park if I’m Donating Blood or visiting the Amini Center?

Please park at Lot B, just south of the Michael Amini Transfusion Medicine Center. You do not have to go to City of Hope Helford Clinical Research Hospital for COVID-19 screening. A closer screening location is available at the center.
 
 
View our navigation videos for Amini Center for step-by-step instructions on how to drop off a patient or park.
 

Where do I enter campus if I’m visiting the Amini Center?

Beginning Oct. 12, 2021, Amini Center visitors should enter the campus at Buena Vista Street to avoid road closures.
 

Will there be Parking Ambassadors at the Amini Center?

Yes. Parking ambassadors will be available in Lot B from 7 a.m. to 5 p.m. to guide you to the Amini Center. Please look for staff wearing blue jackets, white polo shirts and blue shorts/pants.
 

Do I need to bring anything with me?

Yes. Please bring your photo ID and insurance card with you to every appointment.
 

Is there valet parking at the Amini Center?

No. Valet parking ($4 or $2 with a disabled placard) is available at Helford Hospital. New patients attending their first appointment at the main campus can valet for free.
 

Who do I contact if I have questions?

City of Hope’s Parking and Transportation team is available Monday to Friday from 8 a.m. to 4:30 p.m. You can contact them via phone 877-COH-PARK/877-264-7275 or via email transportation@coh.org.

Outpatient Imaging Center FAQs


Where do I park if I’m visiting the new Outpatient Imaging Center?

COVID-19 screening is available at the Outpatient Imaging Center, so please park directly in front of the building in Lot D.
 

Where do I enter campus if I’m visiting the new Outpatient Imaging Center?

Please note that the main entrance has changed until further notice. You must now enter campus via Village Road/Duarte Road or Buena Vista Street.
 
Download Map and Directions for OIC and Lot D

Will there be Parking Ambassadors at the new Outpatient Imaging Center?

Yes. Parking ambassadors will be available at the Outpatient Imaging Center. Please look for staff wearing blue jackets, white polo shirts and khaki shorts/pants.
 
Their main role is to help patients navigate the campus after their appointment. Parking ambassadors won't be helping patients park their cars. You may proceed to City of Hope Helford Clinical Research Hospital for valet ($4 or $2 with a disabled placard).
 

Do I need to bring anything with me?

Yes. Please bring your photo ID and insurance card with you to every appointment.
 

Is there valet parking at the Outpatient Imaging Center?

No. Valet parking ($4 or $2 with a disabled placard) is available at Helford Hospital. New patients attending their first appointment at the main campus can valet for free.
 

Who do I contact if I have questions?

City of Hope’s Parking and Transportation team is available Monday to Friday from 8 a.m. to 4:30 p.m. You can contact them via phone 877-COH-PARK/877-264-7275 or email transportation@coh.org.