Frequently Asked Questions About Patient Safety
City of Hope has extensive and thorough infection control procedures, and we will do everything we can to ensure the health and safety of our community. We have protocols and systems in place to keep all patients, visitors and health care workers safe.
To ensure the safety of our patients, we have hired additional staff to focus solely on disinfecting and sanitizing high-traffic and high-touch areas. We have increased our frequency of disinfection on all hard surfaces to multiple times a day, and we have added more hand-sanitizing stations throughout our campus. We are also using disinfectant to sanitize large spaces like our waiting rooms more effectively and efficiently.
Yes. Wheelchairs are wiped down and disinfected with hospital-grade disinfectant for every patient.
Yes, all patients and staff are asked to wear masks in clinical areas while on the City of Hope campus. If a patient arrives without a mask, we’ll provide one.
Wearing a mask with a filtered valve helps protect everyone by filtering an individual’s exhaled breath. Masks with an exhalation valve make the mask less humid to wear but can put others at risk. These masks protect the wearer, but the valve lets the unfiltered breath out, which could transmit diseases to people nearby.
If a patient or employee is wearing a valve mask when they arrive at City of Hope, we will provide them with a surgical mask to exchange or wear over the valve.
We are still learning how this virus may impact those who have cancer. People who are ill — from cancer or another underlying condition — will suffer coronavirus complications at higher rates, especially those whose immune systems are compromised. The risk is higher in patients with more than one chronic medical condition.
Hand washing for 20 seconds with soap and water or the use of alcohol gel/sanitizer with a greater than 60% alcohol content on a regular basis is recommended. Touching of the face, eyes or nose with unclean hands is strongly discouraged. When in shared spaces, wipe down surfaces such as desk, chairs, doorknobs, tabletops, airline seat/table (travel is discouraged!) with disinfectant or antiseptic wipes.
It is most likely that this virus will be circulating in the community for some time, increasing the likelihood of acquisition. However, by employing frequent hand hygiene, environmental disinfection, social distancing (including of family members if they are ill), and avoiding travel and crowded places, you can minimize the chances of contracting COVID-19. We also have a strong team of supportive care experts who can provide support as needed.
Lastly, we recommend vaccination for COVID-19 and influenza (for both the patient and family members/caregivers) — both viruses are circulating in the community and may cause poor outcomes in patients with compromised immune systems.