Frequently Asked Questions About the Screening Policy

Why are patient, staff and visitor screening procedures in place?
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City of Hope is taking necessary precautions to protect the health of our patients, caregivers, staff and visitors.

 

At our City of Hope Duarte campus, any person who has been approved by City of Hope to visit a hospitalized patient or accompany a patient to their outpatient appointment must present proof of full COVID-19 vaccination or a negative COVID-19 test result taken within the prior 72 hours of each visit. Learn more on our Visitor Policy FAQs.

What should I expect during the screening process?
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We will ask you some basic questions about any symptoms. Patients with a fever, cough or shortness of breath, or whose responses to screening questions indicate an elevated level of risk for COVID-19 exposure or infection will be brought to a designated area for further evaluation.

 

At our City of Hope Duarte campus, any person who has been approved by City of Hope to visit a hospitalized patient or accompany a patient to their outpatient appointment must present proof of full COVID-19 vaccination or a negative COVID-19 test result taken within the prior 72 hours of each visit. Learn more on our Visitor Policy FAQs.

Should I come early for my appointment to get through the line?
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It is recommended that you arrive at City of Hope at least 15 minutes before your scheduled appointment to ensure you have sufficient time to proceed through the line.

Do I have to get rescreened if I go outside the perimeter to my car?
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You only have to be screened once per day.  Once you have been screened and cleared, you will receive a wristband that allows you to enter and exit the building for the duration of that day without additional screenings.  You will have to be rescreened each day. 

Won’t I be exposed to potentially infected people while waiting in line?
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We are accommodating physical distancing even while in line.

Where can I get screened?
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The primary screening area is at the entrance of City of Hope Helford Clinical Research Hospital. This screening area will be open 24/7 and should be used by most patients. If you are visiting the Michael Amini Transfusion Medicine Center or the Outpatient Imaging Center, screening is available on-site. Please note these screening areas are available only to patients with appointments in those buildings.

How long will the mandatory screening be in place?
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We will continue to screen as long as we deem it is necessary to ensure the safety of our patients, guests and staff. We will do our best to communicate any changes and updates to you. We appreciate your patience and flexibility. 

Videos

City of Hope expert and vice president of Enterprise Quality and Patient Safety Tyler Seto, M.D., answers questions about the screening policy in place to protect our patients and staff from COVID-19.
How Long Is the COVID-19 Screening?
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