Frequently Asked Questions About the Visitor Policy

Why has the visitor policy for inpatients changed?
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As COVID-19 cases continue to decline in our region and the number of individuals who are vaccinated increases, we are now able to allow inpatient visitors in a safe and carefully controlled manner.

What is the general visitor policy for inpatients?
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The City of Hope inpatient visitor policy aims to protect all patients and staff from COVID-19 while allowing our inpatients and their loved ones to be together.  

  • At our City of Hope Duarte campus, any person who has been approved by City of Hope to visit a hospitalized patient must present proof of full COVID-19 vaccination or a negative COVID test result taken within the prior 72 hours of each visit.

The following can be presented as proof of full vaccination:

  • Vaccination card
  • Photo or photocopy of vaccination card
  • QR code from state/local vaccine website
  • Doctor’s note indicating full vaccination

Please note that “full vaccination” means two weeks past the date of receiving the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine.  

Alternatively, a visitor may present documentation of an emergency use authorized (EUA) negative polymerase chain reaction or antigen COVID-19 test result administered no more than 72 hours before the visit. For a COVID-19 at-home test, you must take it in the presence of a City of Hope staff member so they can record who took it and the date and time (results must be read within 30 minutes). Upon your arrival at Helford Hospital, go to the entrance and look for staff at the podium or security station for assistance.

  • Each inpatient may provide the names of up to two individuals from the same household to be their “approved visitors." Only approved visitors will be able to visit.
  • Unless otherwise instructed by the hematology team, inpatients may have only one approved visitor at a time. We encourage patients and families to plan and ask for support from the health care team to help coordinate needs.
  • Inpatients who have surgery, chemotherapy or unscheduled admission from the clinic will be allowed visitors only once admitted to a room.

Example: If a patient has a wife and an adult daughter who are the patient’s approved visitors, either the wife OR the daughter may visit on any given day, but both may not visit at the same time.

How do I designate my approved visitors?
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You can identify up to two designated visitors. Our staff will help you enter their names and information into our electronic medical record system upon admission. Once entered, these visitors will be placed on an approved list and will be allowed to visit one at a time per 24-hour period.

Can my approved visitors come see me at the same time?
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Only one of your approved visitors may visit on any given day. Example: If a patient has a wife and an adult daughter who are the patient’s approved visitors, either the wife OR the daughter may visit on any given day, but both may not visit on the same day.

Pediatric patients under the age of 18 will be allowed both visitors on the same day.

Is my visitor permitted to leave and reenter on the same day?
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Your visitor may leave and reenter the facility only once during a given day’s visiting hours. Exceptions may be granted due to extenuating circumstances, but you would need to reach out to your care team ahead of time.

What food options will my visitors have?
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Visitors may bring in food or have food delivered. They may also purchase food from one of the food service locations within the hospital without passing outside of security. They can also order room service at a cost by calling extension 63257 from a house phone.

What are the visiting hours?
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  • Visitation is allowed 24 hours a day, seven days a week.
  • Visitors must check in with security at the front desk of City of Hope Helford Clinical Research Hospital.
What are COVID-19 precautions we should take?
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  • At our City of Hope Duarte campus, any person who has been approved by City of Hope to visit a hospitalized patient or accompany a patient to their outpatient appointment must present proof of full COVID-19 vaccination or a negative COVID test result taken within the prior 72 hours of each visit.

The following can be presented as proof of full vaccination:

  • Vaccination card
  • Photo or photocopy of vaccination card
  • QR code from state/local vaccine website
  • Doctor’s note indicating full vaccination

Please note that “full vaccination” means two weeks past the date of receiving the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine.

Alternatively, a visitor may present documentation of an emergency use authorized (EUA) negative polymerase chain reaction or antigen COVID-19 test result administered no more than 72 hours before the visit. For a COVID-19 at-home test, you must take it in the presence of a City of Hope staff member so they can record who took it and the date and time (results must be read within 30 minutes). Upon your arrival at Helford Hospital, go to the entrance and look for staff at the podium or security station for assistance.

  • Visitors will not be permitted for inpatients with suspected or confirmed COVID-19.
  • Visitors should not visit their loved ones if they or anyone in their household feels sick or has been exposed to someone who has tested positive for COVID-19 in the last 14 days or to someone who is waiting for COVID-19 test results.
  • Please help us protect your loved ones by taking steps to avoid infection while outside of the hospital. Avoid touching your eyes, nose or mouth with unwashed hands. Wash your hands often for at least 20 seconds with soap and water or use an antiseptic hand gel. Avoid crowded areas and sick people.
Are visitors required to have a negative COVID-19 test or be fully vaccinated before visiting?
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Yes.

At our City of Hope Duarte campus, any person who has been approved by City of Hope to visit a hospitalized patient or accompany a patient to their outpatient appointment must present proof of full COVID-19 vaccination or a negative COVID test result taken within the prior 72 hours of each visit.

The following can be presented as proof of full vaccination:

  • Vaccination card
  • Photo or photocopy of vaccination card
  • QR code from state/local vaccine website
  • Doctor’s note indicating full vaccination

Please note that “full vaccination” means two weeks past the date of receiving the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine.  

Alternatively, a visitor may present documentation of an emergency use authorized (EUA) negative polymerase chain reaction or antigen COVID-19 test result administered no more than 72 hours before the visit. For a COVID-19 at-home test, you must take it in the presence of a City of Hope staff member so they can record who took it and the date and time (results must be read within 30 minutes). Upon your arrival at Helford Hospital, go to the entrance and look for staff at the podium or security station for assistance.

Are there any other special circumstances?
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Yes. Special considerations will be made under the following circumstances:

  • Patients under age 18 will be allowed both their designated visitors on the same day, at the same time. This means a maximum of two individuals will be allowed to see the patient on any given day, and there is a single re-entry per day.
  • Actively dying patients with prior approval will be allowed up to three visitors at the same time for a one-time visit.
  • Due to their weakened immune systems, patients undergoing transplant cannot receive visitors unless approved by their hematology team.

The visitor policy is arranged specific to each patient’s situation and may be revoked or revised at any time.

What is the outpatient visitor policy at the main campus in Duarte, California?
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  • At the main campus in Duarte, California, one visitor (caregiver) per day may accompany each patient for an outpatient visit (as space allows — space is limited in some departments).
  • Visitors must present proof of full COVID-19 vaccination or a negative COVID-19 test result taken within the prior 72 hours of each visit. Home COVID-19 tests must be taken in the presence of a City of Hope staff member after arrival on campus and can also be purchased in our cafeteria. Each visitor will be screened before entering the facility.

The following can be presented as proof of full vaccination:

Please note that “full vaccination” means two weeks past the date of receiving the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine.

Alternatively, a visitor may present documentation of an emergency use authorized (EUA) negative polymerase chain reaction or antigen COVID-19 test result administered no more than 72 hours before the visit. For a COVID-19 at-home test, you must take it in the presence of a City of Hope staff member so they can record who took it and the date and time (results must be read within 30 minutes). Upon your arrival at City of Hope Helford Clinical Research Hospital, go to the entrance and look for staff at the podium or security station for assistance.

  • Vaccination card
  • Photo or photocopy of vaccination card
  • QR code from state/local vaccine website
  • Doctor’s note indicating full vaccination
  • Please note: Caregivers are considered visitors. If you would like a caregiver or loved one to join your appointment virtually, please call them before the visit begins and put them on speakerphone or use a video app, such as FaceTime or Zoom.
What is the outpatient visitor policy at the community network sites?
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We allow outpatient visitors in specific situations:

  • At the community network sites, one visitor may accompany the patient to their appointments (this excludes infusion and radiation visits). The patient and their visitor will check in for their appointment and be screened. However, the visitor cannot wait in the waiting area and must instead wait outside the City of Hope facility. When the patient is taken to a private/exam room, City of Hope will call/text the visitor to join them at that point.
  • Please note: Caregivers are considered visitors. If you would like a caregiver or loved one to join your appointment virtually, please call them before the visit begins and put them on speakerphone or use a video app such as FaceTime or Zoom.
  • There will be limited exceptions for those requiring special assistance and those under the age of 18.
Can I have a visitor if I'm having surgery or a procedure?
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Yes, one visitor may accompany you until you go into surgery. During your surgery, your visitor may wait outside or at Graff Medical and Scientific Library. Once you are awake, your care team will notify your visitor to return. This policy applies to patients having surgery at City of Hope Helford Clinical Research Hospital and our Day Hospital. 

Can I have a visitor during 24-hour observations?
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Yes, you may have one visitor during 24-hour observations for clinical trials held in the Judy & Bernard Briskin Center for Clinical Research or urgent care (ETC) visits in the Geri & Richard Brawerman Ambulatory Care Center.

What are COVID-19 precautions we should take?
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  • At our City of Hope Duarte campus, any person who has been approved by City of Hope to visit a hospitalized patient or accompany a patient to their outpatient appointment must present proof of full COVID-19 vaccination or a negative COVID test result taken within the prior 72 hours of each visit.

The following can be presented as proof of full vaccination:

  • Vaccination card
  • Photo or photocopy of vaccination card
  • QR code from state/local vaccine website
  • Doctor’s note indicating full vaccination

Please note that “full vaccination” means two weeks past the date of receiving the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine.

Alternatively, a visitor may present documentation of an emergency use authorized (EUA) negative polymerase chain reaction or antigen COVID-19 test result administered no more than 72 hours before the visit. For a COVID-19 at-home test, you must take it in the presence of a City of Hope staff member so they can record who took it and the date and time (results must be read within 30 minutes). Upon your arrival at Helford Hospital, go to the entrance and look for staff at the podium or security station for assistance.

  • Visitors will not be permitted for inpatients with suspected or confirmed COVID-19.
  • Visitors should not visit their loved ones if they or anyone in their household feels sick or has been exposed to someone who has tested positive for COVID-19 in the last 14 days or to someone who is waiting for COVID-19 test results.
  • Please help us protect your loved ones by taking steps to avoid infection while outside of the hospital. Avoid touching your eyes, nose or mouth with unwashed hands. Wash your hands often for at least 20 seconds with soap and water or use an antiseptic hand gel. Avoid crowded areas and sick people.
Are visitors required to have a negative COVID-19 test or be fully vaccinated before visiting?
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Yes.

At our City of Hope Duarte campus, any person who has been approved by City of Hope to visit a hospitalized patient or accompany a patient to their outpatient appointment must present proof of full COVID-19 vaccination or a negative COVID test result taken within the prior 72 hours of each visit.

The following can be presented as proof of full vaccination:

  • Vaccination card
  • Photo or photocopy of vaccination card
  • QR code from state/local vaccine website
  • Doctor’s note indicating full vaccination

Please note that “full vaccination” means two weeks past the date of receiving the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine.  

Alternatively, a visitor may present documentation of an emergency use authorized (EUA) negative polymerase chain reaction or antigen COVID-19 test result administered no more than 72 hours before the visit. For a COVID-19 at-home test, you must take it in the presence of a City of Hope staff member so they can record who took it and the date and time (results must be read within 30 minutes). Upon your arrival at Helford Hospital, go to the entrance and look for staff at the podium or security station for assistance.