Patient navigators provide personalized support for patients and their families from the first diagnostic test through post-treatment follow-up care, and serve as a single point of contact to answer questions, orient patients and families to City of Hope, connect them to needed resources and help patients and families navigate the complex healthcare system. Navigators serve as liaisons between patients and their health care team to ensure that concerns are addressed. Patient navigators provide specialized assistance to patients who are at greatest risk of experiencing socio-economic, cultural, and/or language barriers to care.
Patient navigators, provide the following assistance and support:
- Connect patients and families to resources such as transportation and lodging,
- Provide emotional support and connect patients with clinical social workers and support groups
- Coordinate multiple medical appointments (physician visits, lab tests, imaging tests, etc.)
- Help patients and families overcome language barriers by connecting them with interpreter services
- Act as patient advocates and communicate patients’ wishes to the healthcare team.
- Attend physician visits with patients to ensure they understand the information shared.
- Orient patients and families to City of Hope.
- Facilitate access to financial aid and assist with insurance paperwork
- Help patients and families access health education resources to inform decision-making about treatment options and managing side effects
- Help patients and families access information about clinical trials.
For more information on how a Patient Navigator can serve your needs, Contact the Sheri & Les Biller Patient and Family Resource Center at 626-256-4673, extension 3CARE (2273)