On Dec. 2, 2017, City of Hope implemented a new billing system that simplifies the payment process for our patients by issuing a single bill for all City of Hope services.
- What do I do with bills I receive for care received before Dec. 2, 2017?
Please pay these bills as usual. Balances for services rendered before Dec. 2 do not carry over into the new system and you will continue to receive these bills until the balance is zero.
- What happens to my bills on Dec. 2, 2017?
For care received on or after Dec. 2, patients of all City of Hope locations, including Duarte, will receive a single bill.
You will continue to receive the bills in the previous format for services rendered before Dec. 2 until the balance for those services is zero
- I recently received a letter from City of Hope with a bill attached that I do not believe is mine. What should I do?
A sample future statement was included with a recent mailing about our billing process changes. That sample bill was only an example of the new layout and not your personal bill. If you have any questions regarding your statement, please call the Patient Business Office to speak with a customer service representative at 866-268-4673, Monday through Friday from 8 a.m. to 5 p.m.
For questions regarding the new billing process or payment plans, please call 866-268-4673.
Questions about bills received for care prior to Dec. 2, 2017
For questions about a bill from City of Hope National Medical Center (to cover hospital/technical services), please call Patient Financial Services at 800-270-HOPE (4673).
For questions about a bill from the City of Hope Medical Foundation (to cover physician/professional services), please call the Medical Foundation at 626-775-3200.