Medical Insurance

City of Hope - Duarte (Main Campus)

Understanding your insurance options is an important part of managing your cancer care. Whether you’re a new patient or already in our care, City of Hope's managed care specialists are here to help you make sense of your insurance and payment questions.

City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services. In addition, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.

Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered. Your insurance company can also tell you about any applicable co-payments or deductibles for which you will be responsible.


Managed Care Inquiries


  • If you have additional questions, you may either email us at [email protected] or contact the Managed Care Department at 626-256-HOPE (4673), ext. 86850.
  • Please note that we are unable to answer questions about your specific benefits or medical coverage. For those inquiries, use the phone number on your insurance card or in your benefits book to call your managed care organization or insurance company directly.

Billing Inquiries


  • For questions about a bill from City of Hope National Medical Center (to cover hospital/technical services), please call Patient Financial Services at 800-270-HOPE (4673).
  • For questions about a bill from the City of Hope Medical Foundation (to cover physician/professional services), please call the Medical Foundation at 626-775-3200.
  • Pay your bill online

Covered California


City of Hope National Medical Center (which provides hospital services at the Duarte location) and City of Hope Medical Foundation (which bills for physician services) are participating in certain plans through the Affordable Care Act and the California health benefit exchange called Covered California.


Community Practices


For questions about our community practice sites' medical insurance coverage, please call 626-775-3200.