Patient Satisfaction

We’re always striving to get better at City of Hope. One key tool for improving the care we provide is the feedback we ask from our patients and their families. Their satisfaction is one of the most important measures of our success in helping them in their fight.

The two Press Ganey Patient Satisfaction1 charts below demonstrate the real regard patients have for their experience at City of Hope. Inpatient satisfaction is much higher than the national average. Outpatient satisfaction also exceeds the average satisfaction level patients have with the other cancer centers surveyed.2


Honored for putting the patient first

Thanks to our never-ending efforts to improve the patient experience, City of Hope received two significant awards in 2015:
 

These are only the latest honors City of Hope has received for providing personalized, attentive care for each patient’s body, mind and spirit.
 
1 Press Ganey has been the industry's recognized leader in health care performance improvement. Press Ganey works with more than 10,000 health care organizations nationwide, including over 40% of all U.S hospitals, to improve clinical and business outcomes. Press Ganey surveys inpatients and outpatients after discharge about a variety of topics related to their stay, including general satisfaction with the hospital’s services, speediness of admission, room cleanliness and staff courtesy. Scores are then compiled, analyzed and compared with those from other facilities of similar size.
 
2 The Comprehensive Cancer Center Consortium for Quality Improvement (C4QI) is a group of 19 National Cancer Institute designated comprehensive cancer centers. 15 of the 19 centers participate in the Press Ganey Outpatient Oncology survey.