Combating Financial Toxicity

Cancer care is one of the most expensive treatments in the country. Follow-up care, gaps in employment, “chemo brain” or other physical limitations cause some survivors to have financial problems long after treatment ends.

Studies estimate that over half of all cancer survivors experience “financial toxicity” as a result of cancer. In fact, many doctors consider it another “toxic side-effect” of treatment.

Feeling stressed about finances? These tips can help:

  • Organize a financial record-keeping system or family budget.
  • Learn more about what your health insurance covers.
  • Keep accurate and complete records of claims submitted, pending and paid.
  • Keep copies of all paperwork related to your claims.
  • Send bills for reimbursement as soon as you get them.
  • Learn about your employer’s rules and policies related to the use of “sick time.”
  • Maintain close contact with friends, family and social groups.
If you become overwhelmed with bills, City of Hope offers many resource to help.

Financial Counselors
Financial support services at City of Hope serve as a problem-solving resource for insurance and financial issues before a particular treatment or service. They provide financial counseling, explanation of benefits and eligibility, out-of-pocket costs, insurance authorization and medical necessity screening.  

Patient Resource Coordinator
Our patient resources coordinator focuses on providing patients and families with practical resources including financial assistance, transportation to appointments, health-care referrals and more.

Clinical Social Workers
Clinical social workers help you and your family with practical and emotional concerns. They can provide financial benefit guidance including assistance with state and social security disability, and paid family leave benefits.

Biller Patient and Family Resource Center
The Sheri & Les Biller Patient and Family Resource Center integrates all support services under one umbrella. Here, you’ll find a warm, welcoming space to consult with our staff and get connected with the many resources offered to strengthen and empower patients before, during and after treatment.