Helping You With Insurance, Billing and Legal Issues

Medical Insurance

 

Visit our insurance coverage and plans accepted section for more information or call City of Hope's Managed Care Department: 626-256-4673, ext. 86850.

  • We welcome any and all general insurance questions. City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services.
  • Additionally, City of Hope is a participating provider in government programs such as Medicare, MediCal, Tricare/Champus and Covered California.
  • Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered.
  • HMO plans will require a written authorization from the primary care physician authorizing care at City of Hope in order to receive coverage for treatment.
     

Existing patients - Has your insurance changed?

To ensure that we have the most current insurance information on file for our existing City of Hope patients, please use the Insurance Update Form to notify us of any updates or changes that may have recently taken place.

Please return the completed form in one of two ways:

  1. Submit form by mail:

    City of Hope
    Financial Support Services
    1500 Duarte Road
    Duarte, CA 91010

  2. Submit form by fax: 626-301-8135

If any assistance is needed with form, please contact Financial Support Services at 626-256-4673, ext. 80258.

 

Financial Counselors

 

Financial support services staff at the Duarte main campus location serves as a problem-solving resource for insurance and financial issues before a particular treatment or service has occurred:

  • Financial counseling

  • Explanation of benefits and eligibility

  • Expected out of pocket costs

  • Insurance Authorization

  • Medical necessity screening

Financial counselors are available Monday through Friday, 8 a.m. to 5 p.m. For additional questions, please call Financial Support Services: 626-256-4673, ext. 80258.

Directory of Financial Counselors

All patients have been assigned a patient financial counselor who is responsible for assisting with the financial aspect of his/her care.

The following table identifies the phone extension of the assigned patient financial counselor. Call 626-256-4673 and the extension shown:

  • Breast and gynecological programs: ext. 69279

  • Head, neck and neurology programs: ext. 68415

  • Hematology patients: ext. 68416

  • Liver, lung and diabetes programs: ext. 68193

  • Pediatric programs: ext. 65086

  • Prostate and Urological programs: ext. 63761

  • Radiation oncology patients: ext. 32050


Financial Assistance Program

Please discuss your individual needs with a City of Hope financial counselor. Upon completion of a Financial Assistance Application Form, along with the submission of all required documents, you may be eligible for financial assistance as defined by the City of Hope Charity Care Policy.
 

Charity Care and Collections Policies

 

Billing

 

Payment or other questions regarding your City of Hope bill after the treatment or service has occurred:

  • Questions about your City of Hope medical center (Duarte) bill: 800-270-4673

  • Questions about your doctor bill (Medical Group): 866-235-4673

  • Pay your bill online

 

Other Resources

 

Practical issues can sometimes complicate your ability to receive medical care. Concerns such as transportation to your appointments, assistance applying for disability insurance and questions about your legal rights might be factors in your care. 

You are not alone in sorting through them. Below are resources that can help.

  • Patient Resources Coordinator

    Our patient resources coordinator focuses on providing patients and families with practical resources such as financial assistance, transportation to your Duarte appointments, healthcare referrals, support groups, childcare  and more, so that you can focus on getting treatment.

    Call 626-256-4673, ext. 32273 for more information.

  • Cancer Legal Resource Center (CLRC) Legal Resources

    |In this seminar, hosted by City of Hope's Biller Patient and Family Resource Center, a CLRC Staff Attorney provides an overview of CLRC services for patients, caregivers and health care professionals.

    The seminar touches on the many legal issues that may arise from cancer diagnosis through survivorship, including: health insurance options, employment rights and reasonable accommodations in the workplace, taking time off work, and access to disability insurance and government benefits such as Supplemental Security Income and Social Security Disability Insurance. Also available en español.

    Call 626-256-4673, ext. 32273, for more information and times.