Prioritized Patient Satisfaction

At City of Hope, we strive to improve every day. One key tool for enhancing our care is the feedback we receive from our patients and their families. Their satisfaction is one of the most important success indicators when it comes to treating cancer or diabetes.

The two Press Ganey Patient Satisfaction1 charts below demonstrate the positive experiences that our patients have at City of Hope. Our inpatient satisfaction is significantly higher than the national average. Our outpatient satisfaction also exceeds the national average when compared with the other cancer centers surveyed.2

Honored for putting the patient first

Thanks to our effort to improve the patient experience, City of Hope received two significant awards in 2015:

These are only the latest honors City of Hope has received for providing personalized care for the body, mind and spirit of each patient.
1Press Ganey has been the industry's recognized leader in health care performance improvement. Press Ganey works with more than 10,000 health care organizations nationwide, including over 40% of all U.S hospitals, to improve clinical and business outcomes. Press Ganey surveys inpatients and outpatients after discharge about a variety of topics related to their stay, including general satisfaction with the hospital’s services, speediness of admission, room cleanliness and staff courtesy. Scores are then compiled, analyzed and compared with those from other facilities of similar size.
2The Comprehensive Cancer Center Consortium for Quality Improvement (C4QI) is a group of 19 National Cancer Institute designated comprehensive cancer centers. 15 of the 19 centers participate in the Press Ganey Outpatient Oncology survey.