800-826-HOPE (4673)

Making Your First Appointment

An initial cancer diagnosis may leave you feeling helpless and confused. That’s why City of Hope has made the first step to navigating treatment stress-free. Call us at 800-826-HOPE (4673) between 8 a.m. and 5 p.m. and you’ll be greeted by a real person on the other end of the line. If you need to reach us after hours, we’ll return your call within one business day. If it’s easier,  request an appointment online.
Our referral options take the complication out of getting connected. We accept self-referrals by patients and authorized loved ones or from your physician. Once you supply the basic information below, we’ll see you as soon as possible. If you’d like help requesting your medical records, we can do that, too.
At City of Hope, our goal is to transform the future of health. Lofty? To us it begins with each new patient. Our caring community is with you every step of the way from your first call to treatment and ongoing survivorship.

By phone:

  • City of Hope's Duarte campus may be reached at 800-826-HOPE (4673); our new patient service office hours are 8 a.m. to 5 p.m. Monday to Friday, Pacific Time.
  • You may also contact our community practice sites directly for an appointment near you.
  • If you prefer to call us after hours, the operator will take a message and we'll return your call within one business day.



Outside the United States:


Information Needed to Schedule an Appointment:

To be seen as soon as possible, please have the following information available when you call.
  • Patient information: Patient’s full legal name, date of birth, address and contact information
  • Provider information: Primary care and/or referring physician’s name, address and contact information
  • Insurance information: Please have your insurance ID card available. City of Hope contracts with most major insurance companies and is skilled at helping families navigate through their coverage situations.
  • Records: Medical records pertaining to the patient’s diagnosis and/or treatment. City of Hope will gladly request them directly from the physician’s office with the patient's authorization. Please complete and fax this document ( Authorization to Use and Disclose Protected Health Information Form ) to New Patient Services at 626-471-9297.
  • Patient authorization: If not referring yourself, your spouse or a dependent, the patient’s authorization and contact information is required.