City of Hope has made the first step to navigating treatment stress-free. Our caring community is with you every step of the way from your first call to treatment and ongoing survivorship.
Expect a Real Person
You will be greeted by a real person when you call us:
Community Practices Sites
You may contact our community practices sites directly for an appointment near you.
Outside the United States
To be seen as soon as possible, please have the following information available when you call.
Patient information: Patient’s full legal name, date of birth, address and contact information
Provider information: Primary care and/or referring physician’s name, address and contact information
Insurance information: Please have your insurance ID card available. City of Hope contracts with most major insurance companies and is skilled at helping families navigate through their coverage situations.
Records: Medical records pertaining to the patient’s diagnosis and/or treatment. City of Hope will gladly request them directly from the physician’s office with the patient's authorization. Please complete and fax this document ( Authorization to Use and Disclose Protected Health Information Form ) to New Patient Services at 626-471-9297.
Patient authorization: If not referring yourself, your spouse or a dependent, the patient’s authorization and contact information is required.