We Accept a Wide Range of Insurance Plans

Our hospitals and Outpatient Care Centers accept a variety of insurance plans. If you are interested in learning more about becoming a patient, we can begin the insurance verification process immediately by obtaining your benefits information and contacting your insurance provider.

To get started or to find out more about becoming a patient, call us at (877) 524-4673.

What Plans Do We Accept?

We work with a variety of insurance policies, including commercial insurance plans such as employer-sponsored group plans, individual policies, and private insurance purchased through the health insurance marketplaces established by the Affordable Care Act. Most City of Hope® facilities also work with Medicare and Medicare Part C (Medicare Advantage HMOs and PPOs) and, in some cases, Medicaid. Additionally, we accept some U.S. Department of Veterans Affairs and TRICARE plans.

Because of the complexity involved in how insurance plans are designed, the best way to understand your coverage at a City of Hope hospital or Outpatient Care Center is to contact one of our Oncology Information Specialists.

How Does the Insurance Verification Process Work?

If you are interested in learning more about becoming a patient at City of Hope, contact us to begin the insurance verification process. After we obtain your insurance policy information, we will conduct a preliminary check to determine how your insurance plan benefits might work and, if possible, schedule an appointment—all during the same phone call. If we need to investigate further, we will get back to you within 24 hours. Once your benefits have been confirmed, an Oncology Information Specialist will review the details of your insurance plan’s coverage and answer any questions you may have.

Scheduling an Appointment

If we can confirm how your benefits will work at City of Hope and you are interested in coming to one of our hospitals or Outpatient Care Centers for a consultation or to begin treatment, we will schedule your initial appointment. If you are traveling from outside the area, our travel coordination team will assist you in making those arrangements.

If your insurance plan was not approved at a City of Hope location of your choice, we can explore whether your benefits may be valid at another City of Hope hospital or Outpatient Care Center. If your insurance plan works with another City of Hope location and you decide to come for a consultation, we’ll let you know how we may be able to assist you with travel arrangements.


Most insurance companies require pre-certification before coming to City of Hope. Pre-certification involves pre-approval from your insurance plan for specific services. Our representatives will attempt to complete the pre-certification process on your behalf.


City of Hope will bill your insurance plan for the treatment you receive, and you will be responsible for any co-pays, coinsurance, or deductibles and amounts not paid by your insurance plan. Throughout your treatment, our representatives will assist you in resolving insurance or payment-related issues.