Notice of Non-Discrimination

City of Hope® complies with applicable civil rights laws and is committed to respecting and reflecting the diversity of all people and does not discriminate, exclude or treat people differently on the basis of race, color, religion, sex (including sex characteristics, intersex traits, pregnancy or related conditions, gender or gender identity, sexual orientation and sex stereotypes), national origin (including limited English proficiency and primary language), genetics, disability, age, marital status, veteran status or any other protected class as set forth under applicable law.

City of Hope provides, free of charge and in a timely manner, the following:

  • Reasonable modifications and appropriate auxiliary aids and services to individuals with disabilities to communicate effectively, such as:
    • Qualified interpreters, including video remote interpreting
    • Information in alternate formats (large print, braille, audio, accessible electronic formats, etc.)
  • Language assistance services to individuals with limited English proficiency, such as:
    • Qualified interpreters or a language line for oral interpretation
    • Electronic and written translated documents 

If you need reasonable modifications, auxiliary aids or language assistance services, please contact the Patient Advocacy Team at the location most relevant to you:

If you believe that City of Hope has failed to provide these services or discriminated in another way, you can file a grievance with the Patient Advocacy Team at your location via the contact information set forth above. If you need assistance with filing a grievance, you can email City of Hope’s Section 1557 Coordinator at [email protected].

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Complaint Portal or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019
TDD: (800) 537-7697

Complaint forms are available at HHS Complaint Forms.

Interpreter Services