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Before You Visit City of Hope Duarte
Prior to your visit, a City of Hope representative will:
- Verify your insurance benefits
- Make sure you understand and comply with our visitor policies
- Obtain your medical records and transfer them to your hospital
- Schedule your initial appointment
Map and Directions
When you visit City of Hope's Helford Clinical Research Hospital or any other treatment facility at the Duarte location, the last thing you want to worry about is getting lost on your way to an appointment. Below are helpful resources.
Directions to City of Hope Duarte
City of Hope Duarte campus map

Parking
City of Hope Duarte has enhanced its facilities to deliver better patient care. We have doubled our patient parking capacity, opened a state-of-the-art outpatient center and completed planning for a second inpatient tower to be connected to City of Hope Helford Clinical Research Hospital.
Please note that the main entrance is now on Hope Drive. Outpatients, visitors and blood donors should enter campus via Hope Drive/Duarte Road and park in Parking Structure A. Please refer to the Duarte Campus and Parking Map for a visual guide to these new entrance locations.
Please visit our parking FAQs page for more parking and shuttle service information.
Express Check-In Kiosks
After your first visit, you can access our express self-check-in kiosks and be able to:
- Check-in for your appointments and print your itinerary
- Make a payment online via Visa, MasterCard, or Discover (debit/credit)
- Sign up for the MyCityofHope patient portal
Please note that the kiosk service is not available if you are visiting for the first time, your name and insurance has changed since your last visit, or if you will be making your co-payment with cash, check or debit card.