Evaluation & Treatment Center
The 24/7 appointment-based Evaluation & Treatment Center (ETC) at City of Hope Orange County is an outpatient clinic located in our cancer specialty hospital. It is designed to evaluate established City of Hope patients with cancer-related concerns.
The ETC is not an emergency room and does not provide general emergency care. If you are experiencing
a life-threatening emergency, please call 911 or go to the nearest ER.
- Please call 949-671-HOPE (4673). Follow the prompts to select established patients. We will discuss your specific symptoms and refer you to the 24/7 ETC for an appointment. If calling after 6 p.m. or on weekends, our digital paging system will request your callback number, and a clinician will return your call.
Assessing Your Symptoms
Please contact your physician or call us at 949-671-HOPE (4673) to get your symptoms assessed by medical experts
who will determine if an ETC appointment is appropriate. Note: Between 6 p.m. and 8 a.m., select option #4.
If your care team has given you specific instructions about when to seek immediate care, please follow them. If not, consider the general guidance below:
- Fever or severe headache
- New or worsening pain
- Nausea, vomiting, diarrhea or constipation not controlled by your regular medications
- New cough and/or wheezing
- Pain or burning during urination
- Blood in the urine or stool
- Sore throat, mouth ulcers
- Allergic reactions
- Dehydration or dizziness
- Chest pain
- Stroke symptoms (slurred speech, drooping of the face, difficulty speaking, etc.)
- Poisoning
- Difficulty breathing
- Possible fracture
- Head injury
Frequently Asked Questions
The ETC is located on the first floor of the City of Hope Orange County Cancer Specialty Hospital:
Please call our patient hotline as a first step to determine if a visit to the ETC is necessary.
Yes. Please call 949-671-HOPE (4673). Follow the prompts to select established patients. We will discuss your specific symptoms and refer you to the 24/7 ETC for an appointment. If calling after 6 p.m. or on weekends, our digital paging system will request your callback number, and a clinician will return your call.
Please note: Only patients under active treatment or follow-up at City of Hope are eligible to go to the ETC.
- Assessment: We will evaluate your vital signs, medical history and current medical condition.
- Diagnostics: Medical tests like bloodwork, x-rays or CT scans may be performed.
- Treatment: ETC staff may provide medications, IV fluids or other interventions to stabilize your condition.
- Triage: The provider will determine if admission or discharge is appropriate.
Your regular City of Hope provider(s) will receive details about your visit, test results, and any changes to your care plan.
If you are a patient currently receiving care at one of our clinical network locations (i.e., Long Beach Elm, Long Beach Worsham, Newport Beach or one of our other LA County clinical locations), we encourage you to check with your insurance provider in advance to confirm coverage at City of Hope Orange County Cancer Specialty Hospital.