An NCI-designated Comprehensive Cancer Center

Hope Virtual

Meet with your health care team from the convenience of home

Hope Virtual is a telehealth platform that allows you to connect with members of your health care team at City of Hope through video on your smartphone, tablet or computer. Though not appropriate for all visits, with Hope Virtual you may now see your provider from home instead of having to drive to one of our facilities to receive care.

Benefits from having a televisit from home

Televisits through Hope Virtual offer many of the same benefits as an in-person visit while saving travel time,
limiting in-person visits and making it easier to coordinate your care.
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Safe 
Staying home and having your televisit there means avoiding germs and keeping safe social distance from others.
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Private and Secure
Just like an in-person visit, Hope Virtual is designed to be private, secure and HIPAA-compliant to safely and confidentially connect you with your health care team online.
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Convenient
Televisits can be scheduled at a convenient time for you, based on your schedule.

Getting Started

If your City of Hope provider recommends a televisit, our team will work with you to schedule it. Once confirmed, you will receive an email confirmation which will include the details of your upcoming appointment and guidance for preparing for your first visit.
 

1. Before your televisit

Prior to your televisit time you will need to complete your enrollment.
 
Step 1: On your computer, smartphone or tablet open your web browser and navigate to www.hopevirtual.org. If you are on a mobile device, you’ll be directed to download the Hope Virtual app.

   
 
 
Step 2: If you already have a Hope Virtual visit scheduled, open the email invitation and click the “get started” button. This will bring you to the mobile app installation page where you will be prompted to reset your password. [Note: If you cannot locate the Hope Virtual visit confirmation email, navigate to www.hopevirtual.org and click “Log In” and then select  the “I Forgot My Email or Password?” link OR on the Hope Virtual mobile app, select the “Need helping logging in?” link]
 
If you do not have a visit scheduled, click “sign up” to create your account and enter your details.
 
Step 3: Remember to save your login information – your email address is your user name!
 

2. Starting your televisit

When it’s time for your televisit:
 
Step 1: Open the Hope Virtual app or go to www.hopevirtual.org in a web browser.
 
Step 2: Click the calendar icon to see your upcoming appointments.
 
Step 3: Check in for your appointment 15 minutes before the scheduled time by clicking on the link in the calendar. You may login as early as 30 minutes prior to the visit to ensure you are ready.
 
You can also follow the link from your appointment confirmation email or reminder email and begin your televisit from there.
 
For all technical questions, including password resets and troubleshooting, contact Hope Virtual support at 888-319-6267 (available 24/7) or [email protected].
 
For all other questions, contact City of Hope at [email protected].
 
MyCityofHope patient portal
The MyCityofHope patient portal allows you to easily manage and receive information about your health online. MyCityofHope provides secure access to your personalized Hope Virtual appointment notes, post-visit summaries and lab results, all in one place. With MyCityofHope, you can:
  • Request medical appointments.
  • View your health summary from the MyCityofHope electronic health record.
  • View test results.
  • Request prescription renewals or refills.
  • Access trusted health information resources.
  • Communicate securely with your care team.
Visit the MyCityofHope Patient Portal to create an account.
 
Your care team may ask you to upload a photo to the MyCityofHope patient portal. Here's how.

Frequently asked questions about Hope Virtual

How do I schedule a Hope Virtual televisit with my provider?
Your health care team will work with you to schedule your Hope Virtual televisits. Not all types of care are appropriate for a televisit via Hope Virtual. Depending on the need, an in-person visit may still be required.

What do I need to access Hope Virtual?
You will need to have the Hope Virtual app installed on your smartphone or tablet, or access to a computer with a webcam. You will also need access to the internet through a Wi-Fi or cellular data connection, and a working email address.

I’m having difficulty accessing or using Hope Virtual – who can help me?
For all technical questions, including password resets and troubleshooting, contact Hope Virtual support
at 888-319-6267 (available 24/7) or [email protected].
For all other questions, contact City of Hope at [email protected].