How to Sign-up, Reset Password or Update Information

Download the MyCityofHope Guide (1.33 MB) in PDF format to learn how to access your health information, send messages to your health care team, request appointments and see most test results.

How do I sign up?

Sign up is easy. You will need an activation code. The activation code can be found on the after visit summary (AVS) that you receive at the end of each appointment at City of Hope. The activation code will either be in the sidebar of the first page of AVS or before the medication list in the body of the AVS. This code will enable you to log in and create your own user name and password. You can also sign up for MyCityofHope at locations with express self-check-in kiosks after your first visit.

If you have your activation code, please enroll here.

If you do not have an activation code, you can request one here.

Learn how to sign up for a new MyCityofHope account on a desktop PC.

A view of the MyCityofHope patient portal login screen

Learn how to sign up for a new MyCityofHope account on a mobile device.

I forgot my password. What should I do?

Please go to MyCityofHope.org and click the "Forgot Password" link on the sign-in page to reset your password online.

Where can I update my personal information (e.g., home address, email) or change my password?

Log into MyCityofHope and from the left menu, go to the “Preferences” section and select the appropriate option.

How do I update my insurance information?

Log into MyCityofHope and follow these instructions:

Click Insurance>Insurance Summary>View coverage details.
Select one of the following options:
- Request a change to an existing coverage.
- Remove a coverage.
- Add a new coverage. New coverages are submitted for verification when you log out of MyCityofHope.

I have questions about my MyCityofHope account, who do I contact?

Please call the MyCityofHope support line at (844) 777-4673 or email [email protected]. Technical support is available 24 hours per day/7 days a week.