MyCityofHope Online Services

My City of Hope

MyCityofHope Online Services

Your health information at your fingertips, anywhere, any time.

Access your health information/medical records, view most test and lab results, see your current medications, allergies and conditions, and pay your bills in your secure account.

With MyCityofHope, you can:
Request an appointment and view notes from visits

Request your next appointment or view details of your past and future appointments.

Ask for prescription refills

Send a renewal request for any of your refillable medications.

Connect to Hope Virtual Televideo Appointments

Launch your scheduled televideo appointment directly from MyCityofHope.

Access most test results

No more waiting for a phone call or letter. View your results for most tests online at your convenience.

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Communicate with your care team

Email your care team to get answers to medical questions without multiple telephone calls or unnecessary appointments.

Pay bills online

Check and pay your bills from home.

How Do I Sign Up?

Get started using the activation code found on the after visit summary that you receive at the end of each appointment at City of Hope. If you do not have an activation code, you can request one here.


1. Click the “New User Sign Up” box.

2. Enter your MyCityofHope activation code from your After Visit Summary or request an activation code.

3. Follow the prompts to complete your registration.

Watch video with Korean Captions

영어를 사용하지 않는 환자를 위한 중요 사항

영어 및 스페인어 포털을 이용 가능합니다.

가족 간병인은 영어를 사용하지 않는 환자를 위해 포털에 로그인하는 "프록시" 액세스를 요청할 수 있습니다. 병원 직원에게 문의하십시오.

영상 상담(비대면) 시 통역 이용 가능

Watch video with Chinese 





Quick Help Videos

These brief videos will help guide in how you can sign up for MyCityofHope, reset your password and other technical problems you may have.

Quick Help Videos
Connect to Hope Virtual Televideo Appointments

Now you can connect with your City of Hope provider by launching your scheduled televideo appointment directly from MyCityofHope, the secure patient portal. Find more, including a user guide at Hope Virtual.

remote medical appointment
Share With People

MyCityofHope enables you to share your health information/medical records with your family and caregivers who assist with your health care needs. You can also download or send your health information/medical records to someone else.

Happy mother and daughter at the beach
Request A New Patient Appointment

If you’re interested in becoming a patient at City of Hope, please complete our new patient appointment request form and a member of our team will call you within one business day to discuss your needs and schedule your appointment.

Help Desk Available 24/7

Please contact the MyCityofHope by phone or email. Technical support is available 24 hours per day/seven days a week.
For Other Questions, Please Contact:
Medical Records

Frequently Asked Questions