Becoming an International Patient
Upon form submission, you will receive an automated confirmation from our patient intake system, including preparatory information for your journey
with City of Hope®. A dedicated member of our International Patient Care team will then contact you within two business days to guide you through the next steps, including preparing and securely submitting your translated medical records for review.
Essential Documentation for Review Process
To ensure a seamless evaluation, compile the following documents, labeled with the patient’s full name in ENGLISH and date of birth. While direct medical record translation services are not provided, City of Hope is dedicated to assisting you by connecting you with certified translators to ensure a smooth preparation process.
Click HERE to access comprehensive lists of the essential forms and documentation required (by disease type) to initiate the review process.
Tailoring Your Care
Upon receipt of all relevant medical records, our esteemed physicians and nurses will thoroughly review your file to ensure completeness, typically informing you of your status within three business days.
To achieve a comprehensive understanding of your health, additional tests or scans may be recommended before your City of Hope visit. We will also estimate your treatment cost, providing transparency on deposits and secure payment methods. Our patient access coordinators are available to address financial questions, guiding you through the financial aspects of your care.
After our clinical team completes a thorough review of all relevant medical records, a patient access coordinator will contact you with an estimated cost based on your personalized treatment plan and guide you through the secure payment process. Our team will then efficiently coordinate your consultation appointments in alignment with your treatment and travel schedule.
Beyond Treatment:
Comprehensive Services and Support
Immediate Assistance
For urgent assistance or inquiries, please contact us directly at +1 833-330-4673 or via email at [email protected]. Our team is prepared to listen, understand your unique situation, and provide the necessary support.
Traveling to City of Hope
At City of Hope, we understand the stress and expense that comes with traveling for treatment. That’s why we make it our priority to see that your treatment is as convenient and stress-free as possible.
Before You Visit City of Hope
If you require a visa, we will support you through the process by providing a detailed list of necessary documents for your visa interview. Additionally, upon request, we will furnish a letter confirming your scheduled appointment at our facility. For those who wish to have legal representation, we can recommend experienced law firms that are well-versed in assisting international patients.
Map and Directions
Our dedicated staff at our comprehensive cancer center in Duarte and Orange County, California, is committed to ensuring your comfort and convenience during your stay, no matter its duration. We are here to facilitate every aspect of your visit. Additionally, our team is available to assist with local orientation and provide all the necessary resources to make your time with us as stress-free as possible.
34.1291661, -117.9725847
33.651631, -117.730969
For qualifying patients and caregivers visiting City of Hope Duarte, we offer accommodations in our own guest rooms, either on-site or close to the hospital. We also have partnerships with local hotels to offer discounted rates exclusively for City of Hope patients, ensuring your stay is both comfortable and affordable.
Additionally, our team can provide information on local amenities, including shopping destinations, dining options, car rental services, and even guidance on setting up a bank account.
Our welcoming team will greet you warmly and introduce you to your personal patient access coordinator. This coordinator, proficient in your language or equipped with translation services, will ensure that all your needs are met and will guide you seamlessly to your initial appointment.
During your initial physician consultation and subsequent medical appointments, a certified translator will be available to ensure clear and effective communication.
Items to Bring for Your First Appointment
Please remember to bring the following items on the day of your first appointment:
- Medical Images: All medical images saved onto a CD or USB drive in DICOM format. If possible, please send these images in advance, and bring the CD or USB drive with you to your appointment.
- Pathology Materials: Representative samples of all pathology biopsies conducted, including corresponding blocks, as well as unstained slides and/or stained slides for clinical review.
- Biopsy Results: Initial biopsy results.
- Surgical/Metastatic Biopsy Results: If applicable, results of any surgical or metastatic biopsies performed.
Please note that certain cancer types may require additional clinical information. After you complete the new international patient form, a dedicated patient access coordinator will send you a secure link with instructions to upload your radiology images and will follow up to discuss any additional details needed.
At City of Hope, we take care of the whole person, not just the disease. We provide an integrated, interdisciplinary array of supportive care services and programs that address the many physical and emotional issues that can arise during and after treatment to help you navigate City of Hope and ensure access to the resources you need.
Supportive Care Services
At City of Hope, supportive care is tailored to each person. It allows patients to focus on getting well and what matters in their lives.
Supportive Care Services include:
- Doctors and nurses specializing in clinical supportive and palliative care
- Pain management specialists
- Psychiatrists
- Psychologists
- Clinical social workers
- Child life specialists
- Patient navigators
- Positive image professionals
- Health education specialists
- Spiritual care providers
- Acupuncture
- Mind-Body medicine
- Volunteers
These professionals work alongside your primary health care team to help manage pain, anxiety, depression, isolation and the distress that may accompany a cancer diagnosis and treatment.
Once your treatment concludes, the team at City of Hope remains dedicated to your ongoing care.
As you prepare to return home, we will ensure you have all necessary medications, your medical records and any other pertinent information to support your recovery. We commit to maintaining communication with your local doctors, providing them with detailed updates about your follow-up care requirements. This continuous collaboration helps facilitate a smoother transition, allowing you to adjust to life after cancer with ease.
Immediate Assistance
For urgent assistance or inquiries, please contact us directly at +1 833-330-4673 or via email at [email protected]. Our team is prepared to listen, understand your unique situation and provide the necessary support.