Virtual Assistant Disclaimer
City of Hope® (“we”) provides this Virtual Assistant (the “Virtual Assistant”) to allow our patients or visitors to inquire about becoming a patient, find a doctor, ask questions, read news articles and make donations. City of Hope operates the Virtual Assistant for your convenience. The responses provided by this tool are AI-generated. We make no endorsement, representation or warranty of any kind regarding the information or services that may be referenced by the Virtual Assistant or on our websites, including www.cityofhope.org, or other digital services that we own or operate (collectively the "Services"). The quality of the medical care that you receive from City of Hope shall not be impacted by your decision to use the Services.
You agree that the information that you provide to us through your continued use of the Virtual Assistant and at all other times will be true, accurate, current, and complete. Information that you provide may be utilized to facilitate your registration as a patient.
As part of your use of the Virtual Assistant, City of Hope asks you to provide certain information about yourself, including health information. The information that you provide to City of Hope about yourself as part of your use of the Virtual Assistant may be “Protected Health Information,” or “PHI” as defined by the Health Insurance Portability and Accountability Act of 1996, as amended. Our use and disclosure of PHI is governed by our Notices of Patient Privacy Practices (the “NPP”) and by the Website Privacy Policy (“Website Privacy Policy”, and together with the NPP, the “Privacy Policies”). A link to the NPP is available here, and a link to the Website Privacy Policy is available here. Please take the time to read our Privacy Policies as they include information on your rights to see and receive copies of your personal health information.
Exercise good judgment and common sense when using the Services. Application of or reliance on any of the content, techniques, ideas, or suggestions accessed through the Services is at your sole discretion and risk. While City of Hope frequently updates its contents, medical information changes rapidly and some information may be out of date. We are not responsible for the accuracy, reliability, availability, timeliness, effectiveness, or use of information you receive through the Services.
The Services are not an attempt to practice medicine or provide medical advice, nor does your use of the Services constitute the provision of treatment or establish a doctor-patient relationship. The Services should not be used as a substitute for a visit with, or the diagnosis or treatment by, a qualified Health Care Provider. Do not delay or forgo seeking medical treatment from a Health Care Provider if you have questions, concerns, or symptoms related to health topics or information that may be presented or referenced on the Services. If you believe your symptoms or situation are urgent or life-threatening, call 911 or your local emergency medical system immediately.
The Services are intended to inform you about cancer and its treatment generally and are not intended to endorse any particular provider of treatment or particular modality. Some of our Services enable others to share their stories. The medical results that they claim to have achieved are their own opinions about their personal conditions. You are cautioned against drawing conclusions about the effectiveness of any particular form of medical treatment or the chance of survivorship of any particular medical condition, whether treated at a City of Hope facility or otherwise. Cancer is a complex disease and City of Hope makes no claims regarding survivorship rates or the effectiveness, safety, risk of failure or adverse consequences of treatment for any such conditions. Reference to any provider, product, service, or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by City of Hope.