When you decide to seek treatment at City of Hope, our staff is always available to assist you, every step of the way.
Experts at our Center for International Medicine offer a wide variety of services tailored to your needs. We provide you with a patient access coordinator — an advocate who speaks your language or will arrange for translation services, and will give you guidance, arrange your first visit and coordinate with your loved ones.
Your First Step: Talk To Us
To get started, please let us know a few things about your medical condition here. Call us at +1 833-330-4673 or send an email to [email protected] and tell us a bit about yourself, your diagnosis and any questions you might have. A member of our team will respond within one business day and send a welcome letter for next steps.
Please note that all medical record needs to be translated into English. We currently do not provide medical record translation services with the organization. If you need help with the translation, we can recommend a translation companies list for Chinese to English.
A member of our team will respond within one business day to gather the necessary information to best serve you.
After that conversation, we'll send you a welcome letter with some forms you'll need to fill out, plus instructions on how to securely send us your medical records.
If you need help translating your records into English, we'll connect you with translators located near you.
Once we have your records, our doctors and nurses will make sure everything is complete, and let you know within two business days.
Sometimes we may ask you to visit your doctor for an additional test or scan before coming to see us.
This is also the time we begin estimating the cost of your treatment at City of Hope, and we'll give you information about deposits and secure payment options.
Our patient access coordinators can answer all your financial questions.