FAQs

We know that you have questions or concerns about coming to Los Angeles and City of Hope. Here are answers to questions that we frequently get from our international patients.
 

Q: What diseases are treated at City of Hope?

A: We are a National Cancer Institute-designated comprehensive cancer center with expertise across all solid and liquid tumors. Our reputation for leading-edge research, groundbreaking treatments, clinical trials and compassionate patient care has made us one of the most highly-regarded cancer centers in America.

Q: What are City of Hope’s unique clinical capabilities?
 
A: While we treat all cancers at City of Hope, we have special capabilities in certain areas:
  • We have one of the largest and most successful bone marrow transplant programs in the United States, having done more than 13,000 transplants. City of Hope is the only hospital to have earned the rating “exceeds expectation” the past 12 years outcomes have been published by the Center for International Blood and Marrow Transplant Research.
  • City of Hope is one of the largest centers for robotic surgery in the world. Since 2010, our surgeons have performed over 10,000 robot-assisted procedures for prostate, kidney, colon, liver, bladder, lung, gynecologic, oral and other cancers. Using robots as wrists, this minimally invasive technique allows surgeons to access hard-to-reach areas of the body through smaller incisions, resulting in faster recovery times and shorter hospital stays.
  • We are experts in many other diseases and offer multidisciplinary, team-based care for all our patients.
     
Q: Why should I come to City of Hope for my treatment?
 
A:City of Hope is a recognized world leader in cancer research and treatment, and that expertise is available to every patient who walks through our doors. We are one of only 49 comprehensive cancer centers in the nation, as designated by the National Cancer Institute, and we have been ranked as one of “America’s Best Hospitals” in cancer for more than a decade by U.S.News & World Report.
City of Hope is home to world-renowned physicians and scientists who specialize in all types of cancer, but it is particularly recognized for the treatment of blood cancers, liver cancer and head and neck cancers. By specializing in cancer treatment, City of Hope is better able to meet the unique needs of its patients.
 
City of Hope’s location in Southern California offers cultural advantages to those patients traveling from Asia. Its location in a predominantly Chinese neighborhood offers convenient access to supermarkets, banks, restaurants and more. The area is also home to numerous amenities and attractions, including Disneyland, Universal Studios, outlet shopping and, of course, plenty of California sunshine.
 
Most importantly, City of Hope has an unmatched reputation for comprehensive and compassionate care — including social and psychological support — that extends throughout your entire cancer journey.
 
Q: How do I become a patient?
 
A: The first step is to collect and send us your current medical records. You will also need to complete an International Patient Intake Form . Then a City of Hope physician will review your records to determine whether we have services to help you. If you are accepted, we will provide a cost estimate for the planned medical services so you can decide whether to come to City of Hope for care.

Q:  How should I send my medical documents?
 
 
A: No. All documents must be in English. Please see a list of preferred translation services in China and in the United States .

Q: Does City of Hope translate medical documents?
 
A: No. It is the patient’s responsibility to provide documents in English.

Q: Are interpreter services available at City of Hope?
 
A: Yes. Please let your patient liaison/coordinator know if you need an interpreter for your visit. This service is free of charge.

Q: Can City of Hope provide a letter to apply for a visa?
 
A: After a physician reviews your medical records and we collect the estimated charges for recommended treatment, we will write a letter indicating that you are scheduled for an appointment and that you accept financial responsibility for your medical care. This information should be submitted with your visa application. Please visit the U.S. Department of State website to find the visa requirements.

Q: How long will I need to stay at City of Hope?
 
A: The length of your stay depends on your condition and treatment. For a second opinion consultation only, we generally suggest giving yourself a week to 10 days, in case you need additional testing or treatments after your consultation. For planned treatment, we recommend arranging accommodations for three to six months.

Q: Where can I stay while receiving care at City of Hope?
 
A: We can recommend a number of local hotels, inns and apartments for rent. Many offer special rates for City of Hope patients. Please see the hotel list for contact information. We suggest booking your accommodations after your appointment has confirmed.

Q: What is the cost of care at City of Hope?
 
A: Our Patient Financial Services will provide you an estimate based on the services your clinical care will require. Please be mindful this is only an estimate based on information available to us at the time and will vary depending upon unanticipated complications, or changes in your treatment plan.

Q: Can I pay for my treatment in installments?
 
A: Once you are accepted as a patient, City of Hope requires payment in full, in advance, prior to receiving services.

Q: Is it possible to get a discount?
 
A: Yes. City of Hope offers 25 percent off the hospital and 10 percent off the professional charges for all international patients that pay for care in advance. For Bone Marrow Transplant patients, we offer a 30 percent discount for hospital services and a 15 percent discount for physician services.

Q: Will my insurance cover the cost of services at City of Hope?
 
A: Coverage depends on your insurance policy. Please contact your insurance company to ensure they will cover your services at City of Hope. Medical services not covered by clinical trial sponsors (pharmaceutical and biotech companies) may not be covered by insurance companies or governments.

Q: Do you accept international insurance?
 
A: Yes. We only accept insurance that covers services and treatment at City of Hope. Please check with your insurance company for policy and coverage verification.

Q: Is there a financial assistance program for international patients?
 
A: Unfortunately, no. We do not have a program to offer financial assistance for the care and treatment of international patients.
 
Q: Is clinical trial free of charge?
 
A: No, a clinical trial is a treatment. Patient Financial Services will provide you an estimate based on the services your clinical care will require. Please be mindful this is only an estimate based on information available to us at the time and will vary depending upon unanticipated complications or changes in your treatment plan.