An NCI-designated Comprehensive Cancer Center
We provide you and your visitors with personal guidance and support throughout your care at City of Hope. Here you will find information on parking, visiting hours, accommodations, how to pay your bills, medical insurance, patient and community events and more.

Our COVID-19 Measures

RN at City of Hope
We're taking preventive measures to protect our patients, caregivers and staff as the COVID-19 situation evolves, including a strict visitor policy and requirement to wear a mask at all times.

These heightened restrictions are based on the latest information and recommendations from public health authorities during this critical period and will remain in effect until further notice.

Please visit our Visitor Policy page for more detail.
Patient Hotline: Call 844-961-4673 for general questions about COVID-19 between 9 a.m. to 5 p.m., Monday to Friday.

Visitation Guide For Duarte Patients

Find out what you need to know about patient and family services available at our Duarte campus including visiting hours, parking, smoking and nearby accommodations.

Gift Shop And Gift Guidelines

The Gift Shop is located on the first floor of City of Hope Helford Hospital and offers a variety of products. While we understand the desire to lift a patient’s spirits with gifts, some items are restricted to protect the health and safety of patients.

Accommodations, Local Services And Attractions

If you are travelling from out of town, we recommend that you plan your overnight stays as soon as possible. To make the planning a little easier, we’ve negotiated special rates and amenities for patients, families and caregivers at select motels and hotels in the Pasadena/Duarte area.

Sheri & Les Biller Patient And Family Resource Center

Located on the Duarte Campus, the Sheri & Les Biller Patient and Family Resource Center integrates all support services under one umbrella.

Medical Insurance

Understanding your insurance options is an important part of managing your cancer care. City of Hope's managed care specialists are here to help you make sense of your insurance and billing questions.

Billing & Legal Information

City of Hope welcomes all questions about medical insurance, billing and legal issues. You can also find information on charges for services provided by City of Hope National Medical Center.

Parking Information & Campus Map

Many parking options are available at our Duarte campus (includes the Michael Amini Transfusion Medicine Center, day hospital, main medical and City of Hope Helford Clinical Research Hospital). Self-park is available free of charge at City of Hope. Valet parking is also available and a free tram service can help you get around campus.

Medical Records

Information on how to obtain your City of Hope medical records.

Online Services

Here you will find information on the online services offered to patients such as the MyCityofHope patient portal, How to Pay Your Bill Online and Request a New Patient Appointment.

Patient And Community Events

City of Hope believes that education is critical to improving the health and well-being of our patients and community. Through support groups, events, seminars, literature and more, our community outreach helps people make better decisions about their health.

Notice Of Non-Discrimination

City of Hope complies with applicable Federal Civil Rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.