For Patients and Visitors
Visitation Guide for Duarte Patients
Find out what you need to know about patient and family services available at our Duarte campus including visiting hours, parking, smoking and nearby accommodations.
Gift Shop and Gift Guidelines
The Gift Shop is located on the first floor of City of Hope Helford Hospital and offers a variety of products. While we understand the desire to lift a patient’s spirits with gifts, some items are restricted to protect the health and safety of patients.
Accommodations, Local Services and Attractions
If you are travelling from out of town, we recommend that you plan your overnight stays as soon as possible. To make the planning a little easier, we’ve negotiated special rates and amenities for patients, families and caregivers at select motels and hotels in the Pasadena/Duarte area.
Patient and Family Resource Center
Located on the Duarte Campus, the Sheri & Les Biller Patient and Family Resource Center integrates all support services under one umbrella.
Understanding your insurance options is an important part of managing your cancer care. City of Hope's managed care specialists are here to help you make sense of your insurance and billing questions.
Billing & Legal Information
City of Hope welcomes all questions about medical insurance, billing and legal issues. You can also find information on charges for services provided by City of Hope National Medical Center.
Information on how to obtain your City of Hope medical records.
Notice of Non-Discrimination
City of Hope complies with applicable Federal Civil Rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
Parking Information & Campus Map
Many parking options are available at our Duarte campus (includes the Michael Amini Transfusion Medicine Center, day hospital, main medical and City of Hope Helford Clinical Research Hospital). Self-park is available free of charge at City of Hope. Valet parking is also available and a free tram service can help you get around campus.
Patient and Community Events
City of Hope believes that education is critical to improving the health and well-being of our patients and community. Through support groups, events, seminars, literature and more, our community outreach helps people make better decisions about their health.
Here you will find information on the online services offered to patients such as the MyCityofHope patient portal, How to Pay Your Bill Online and Request a New Patient Appointment.