Making Your First Appointment

City of Hope has made the first step to navigating treatment stress-free. Our caring community is with you every step of the way from your first call to treatment and ongoing survivorship.

Expect a Real Person

You will be greeted by a real person when you call us:

Duarte
Call us at 800-826-HOPE (4673), Monday-Friday, 8 a.m. to 5 p.m.

Community Practice Sites
You may contact our community practices directly for an appointment near you.

After Hours?
If you need to reach us after hours, we’ll return your call within one business day. If it’s easier, request an appointment online.

Referrals
Our referral options take the complication out of getting connected. We accept self-referrals by patients and authorized loved ones or from your physician. After you fill out the appointment request form we'll see you as soon as possible.

Outside the United States
If you reside outside the United States, please visit our International Medicine Program for more information about getting care at City of Hope.

 

Information Needed for an Appointment

To be seen as soon as possible, please have the following information available when you call.

  1. Patient information: Patient’s full legal name, date of birth, address and contact information
     
  2. Provider information: Primary care and/or referring physician’s name, address and contact information
     
  3. Insurance information: Please have your insurance ID card available. City of Hope contracts with most major insurance companies and is skilled at helping families navigate through their coverage situations.
     
  4. Records: Medical records pertaining to the patient’s diagnosis and/or treatment. City of Hope will gladly request them directly from the physician’s office with the patient's authorization. Please complete and fax this document ( Authorization to Use and Disclose Protected Health Information Form ) to New Patient Services at 626-471-9297.
     
  5. Patient authorization: If not referring yourself, your spouse or a dependent, the patient’s authorization and contact information is required.