Helping You With Billing and Legal Issues

Pricing Information

The health and well-being of our patients guide every decision we make at City of Hope. We are making our pricing information available to patients because we believe in creating transparency and providing our patients with access to crucial information as they make important decisions about their care. 

Learn more about our pricing information

Medical Insurance

Visit insurance coverage and plans accepted for more information or call City of Hope's Managed Care Department: 626-256-4673, ext. 86850.

  • We welcome any and all general insurance questions. City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services.
  • Additionally, City of Hope is a participating provider in government programs such as Medicare, MediCal, Tricare/Champus and Covered California.
  • Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered.
  • HMO plans will require written authorization from the primary care physician authorizing care at City of Hope in order to receive coverage for treatment.
     

Financial Counselors

Financial clearance services staff at the Duarte main campus location serves as a problem-solving resource for insurance and financial issues before a particular treatment or service has occurred:

  • Financial counseling
  • Explanation of benefits and eligibility
  • Expected out of pocket costs
  • Insurance Authorization
  • Medical necessity screening

Financial counselors are available Monday through Friday, 8 a.m. to 5 p.m. For additional questions, please call Financial Clearance Services: 844-936-4673.
 

Financial Assistance

Please discuss your individual needs with a City of Hope financial counselor. Upon completion of a Financial Assistance Application Form, along with the submission of all required documents, you may be eligible for financial assistance as defined by the City of Hope Charity Care Policy.

Charity Care and Collections Policies

Other Resources

Practical issues can sometimes complicate your ability to receive medical care. Concerns such as transportation to your appointments, assistance applying for disability insurance and questions about your legal rights might be factors in your care. 

You are not alone in sorting through them. Below are resources that can help.

  • Patient Resources Coordinator
    Our patient resources coordinator focuses on providing patients and families with practical resources such as financial assistance, transportation to your Duarte appointments, health care referrals, support groups, childcare  and more, so that you can focus on getting treatment. Call 626-256-4673, ext. 32273 for more information.

  • Cancer Legal Resource Center (CLRC) Legal Resources
    Many legal issues may arise from cancer diagnosis through survivorship, including: health insurance options, employment rights and reasonable accommodations in the workplace, taking time off work, and access to disability insurance and government benefits such as Supplemental Security Income and Social Security Disability Insurance. Contact the Sheri & Les Biller Patient and Family Resource Center for more information at 626-256-4673, ext. 32273. 

  • No Surprise Billing
    When you're treated by an out-of-network provider at an in-network facility, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible. Learn about your rights and protections against surprise medical bills.