Help with Pricing, Billing and Financial Assistance
At City of Hope, we recognize how complicated it can be for patients and their caregivers to navigate pricing and payment questions. We aim to ensure that you and your loved ones get the best answers. Below, you can find information about our pricing, determining whether your insurance is accepted, contacting our financial counselors, City of Hope’s Charity Care financial assistance program and application, and other helpful resources.
We've made our pricing available to patients because we believe in creating transparency and providing them with access to crucial information as they make important decisions about their care.
City of Hope contracts with most insurance types and companies. Visit our insurance coverage and plans accepted page, or call City of Hope's Managed Care Department.
City of Hope understands that treating cancer can be costly — often due to expenses related to time away from work and care for dependents. Our social services, payment programs and financial counselors can help make these cancer-related costs more manageable and lessen their impact.
If you and your loved ones have substantial financial needs and cannot afford care, you may be eligible for assistance under the City of Hope Charity Care Policy. To see if you qualify, you must fill out the evaluation form (English | Spanish | Chinese) and submit all required documents.
Charity Care and Collections Policies
- Charity Care Policy (English | Spanish | Chinese)
- Charity Care Policy: Plain Language Summary (English | Spanish | Chinese)
- Charity Care Policy: List of Providers (English | Spanish | Chinese)
- Medicare Bad Debt (English | Spanish | Chinese)
- Self-Pay Collections (English | Spanish | Chinese)
No Surprise Billing
You are protected from balance billing when you're treated by an out-of-network provider at an in-network facility. In these cases, you shouldn't be charged more than your plan's copayments, coinsurance or deductible.
Learn about your protection against surprise medical bills
Practical issues can sometimes complicate your ability to receive medical care. Concerns such as transportation to your appointments, assistance applying for disability insurance and questions about your legal rights might be factors in your care. You are not alone in sorting through them. Below are resources that you can call for help.
Our patient resources coordinator focuses on providing practical resources, such as financial assistance, transportation to your Duarte main campus appointments, health care referrals, support groups, childcare and more so that you can focus on getting treatment.
Many legal issues may arise during cancer treatment, including health insurance options, employment rights and reasonable accommodations in the workplace, taking time off work, and access to disability insurance and government benefits.