Visitor Policy

At City of Hope, we continue to place the safety of our patients, their families and our staff first, especially with regard to current COVID-19 best practices. One of the most important ways we can assure the safety of everyone entrusted to our care is by limiting the number of outside visitors who access our clinic sites. Depending on the severity of the pandemic, our policies about visitors may change at any time.

Upon your arrival at Helford Hospital, go to the entrance and look for staff at the podium or security station for assistance.

Visitor Policy for Outpatients

We allow outpatient visitors in specific situations:
  • At all City of Hope locations one visitor per day may accompany adult patients (two for patients under 18) for all outpatient appointments (as space allows — space is limited in some departments).

After Dropoff, What You Can Do While Waiting

For caregivers who drive patients to the City of Hope main campus at Duarte, California, here are some things to do while waiting:
  • Walk in our gardens and public spaces while maintaining COVID-19 social distancing.
  • Donate blood or platelets at the City of Hope Blood Donor Center.
  • There are restrooms in Graff Medical and Scientific Library, adjacent to City Café, and another set of restrooms behind City of Hope Helford Clinical Research Hospital.
  • If the planned visit is longer in duration and drivers would like to leave and return, we will assist in calling them in advance of your pickup time.
  • Enjoy a meal at the City Café (behind the Geri & Richard Brawerman Ambulatory Care Center).

General Visitor Policy for Inpatients

  • Each inpatient may provide the names of up to three individuals from the same household to be their “approved visitors." Only approved visitors will be able to visit.
  • Unless otherwise instructed by the hematology team, inpatients may have only one approved visitor at a time. We encourage patients and families to plan and ask for support from the health care team to help coordinate needs.
  • Inpatients who have surgery, chemotherapy or unscheduled admission from the clinic will be allowed visitors only once admitted to a room.
Example: If a patient has a wife and an adult daughter who are the patient’s approved visitors, either the wife OR the daughter may visit on any given day, but both may not visit at the same time.

COVID-19 Precautions

  • Visitors will not be permitted for inpatients with suspected or confirmed COVID-19.
  • Visitors should not visit their loved ones if they or anyone in their household feels sick or has been exposed to someone who has tested positive for COVID-19 in the last 14 days or to someone who is waiting for COVID-19 test results.
  • Please help us protect your loved ones by taking steps to avoid infection while outside of the hospital or clinic. Avoid touching your eyes, nose or mouth with unwashed hands. Wash your hands often for at least 20 seconds with soap and water or use an antiseptic hand gel. Avoid crowded areas and sick people.

Visiting Hours for Inpatients

  • Visitation is allowed 24 hours a day, seven days a week.
  • Visitors must check in with security at the front desk of City of Hope Helford Clinical Research Hospital.

Special Circumstances for Inpatients

  • Patients under the age of 18 will be allowed two designated visitors at the same time. A maximum of three individuals will be allowed to see the patient on any given day, and there is a single re-entry per day.
  • Actively dying patients with prior approval will be allowed up to three simultaneous visitors per day for a one-time visit.
  • Due to their weakened immune systems, patients undergoing transplant cannot receive visitors unless approved by their hematology team.
The visitor policy is arranged specifically for each patient’s situation and may be revoked or revised at any time.

Packages for Inpatients

If your loved one is an inpatient, you may want to drop off packages. You may deliver your packages to the security desk at the front of Helford Clinical Research Hospital. Please be sure that the name and patient room number are on the package, as well as the name of the attending physician and medical record number if you know who it is. Our staff is glad to help you.