Visitation Guide for Duarte Patients

Note: The below information is for visitors at our Duarte main campus. If you are planning to visit a patient being treated at one of our clinical network locations, please call that location's main phone number to inquire about its visitation guidelines.
Family and friends are always welcome and encouraged to visit patients during their stay at City of Hope. Find out what you need to know about patient and family services available at our Duarte campus. If you have additional questions about visiting patients at City of Hope, please call our Guest Services desk at 626-256-HOPE (4673), ext. 61143.
For the safety and comfort of our patients, please keep the below visitation guidelines in mind.

Now That I'm a Patient, What Do I Need to Know

Soon after your first visit, plan to attend the Patient & Family Orientation Class at the Sheri & Les Biller Patient and Family Resource Center.

Partnership in Your Care Begins Here!

In this 60 minute informational class, you will learn:
  • How to navigate your treatment plan
  • Key campus and appointment locations
  • Who to call for answers and assistance
  • The many resources available for you and your family, including information classes on cancer, treatment, nutrition, support groups and integrative and healing therapies such as yoga, art classes, tai chi and much more. 

Now offered daily in English and Spanish (Thursdays).
To register, call 626-218-2273, stop by the Biller Center for more information or visit the Support Services Calendar.

Visiting Hours

General visiting hours are 8 a.m. to 8 p.m. daily.

“Primary visitors” – typically the patient’s closest family or friends – will receive wristbands allowing for 24-hour visitation. Please note that – for the patient's health, safety and well-being – staff may request visitors to leave the patient room and wait in the visitor lounges, located near the elevators on each floor of the hospital.

  • Checking in: All nonprimary visitors must check in at the Guest Services Desk before each visit and will be issued a badge for the day. For your protection and the protection of others, all visitors will be screened for infection at the Guest Services Desk.
  • Children: All visitors under the age of 14 must be supervised at all times during their visit. Additionally, during flu season, children under 5 are not permitted in patient areas.
  • Visiting intensive care unit (ICU) patients: Visitors may stay up to five minutes per hour with a maximum of two visitors at a time in the room. Visits are not permitted during shift changes, which are 7 to 8 a.m. and 7 to 8 p.m. (with the exception of a pediatric patient’s parents or guardians.) Children under the age of 12 are not allowed to visit the ICU. Additionally, cell phones are not allowed in the ICU.


Patient Guides


Smoking Policy

City of Hope is a smoke-free campus, and smoking is prohibited inside buildings and outdoors.

Please note: The possession of marijuana in any form is prohibited at City of Hope's Duarte main campus and at all City of Hope satellite locations. Although the state of California has legalized possession of limited amounts of marijuana for recreational use, it remains illegal to possess marijuana under federal law. City of Hope is obligated to comply with federal law. Your cooperation in helping us remain compliant with federal law is appreciated.

Dining on Campus

City of Hope’s main campus offers several convenient options for light dining.

  • Le Bistro (Helford Hospital, first floor) - Le Bistro offers salads, panini sandwiches, pizza and an assortment of beverages, including lattes and soft drinks. Open every day from 7 a.m. to 7 p.m.
  • Starbucks (Geri & Richard Brawerman Ambulatory Care Center) - Starbucks offers an assortment of coffee and tea beverages and quick snacks. Open Monday to Friday from 6 a.m. to 8 p.m.; Saturday from 7 a.m. to 3 p.m. and is closed on Sunday.
  • Crossroads Café/Cafeteria (South of Brawerman and southeast of Helford Hospital) - The cafeteria is open to the public and serves a variety of hot entrees, handmade sandwiches, fresh-tossed salads, snacks and beverages, and has a full service grill. Heart-healthy items are featured daily. It is open weekdays only, from 7 a.m. to 2:30 p.m.


Interpreter Services

City of Hope offers free interpretation for patients and caregivers whose first language is not English. Please call 626-256-HOPE (4673), ext. 62282, to reach the Clinical Social Work office.

Healing Environment

Each location can be found on our campus map which is also available at the Guest Services desks in Main Medical, City of Hope Helford Clinical Research Hospital and at the Sheri & Les Biller Patient and Family Resource Center.

  • Spirit of Life® Fountain - Located at the entrance of the medical center, the Spirit of Life® fountain depicts City of Hope’s belief in the sanctity of life and the fundamental role of the family in fostering health and well-being.
  • Japanese Garden - Located west of the Familian Science Building and south of the Visitor Center, the Japanese Garden was built in honor of the late Kaoru “Kay” Murakami, former president of the Lions Club International. This garden showcases a wooden bridge symbolizing the friendships one makes in life, a waterfall to signify turbulence, and a pond of tranquility that is filled with koi and turtles that represent strength.
  • International Garden of Meditation (Rose Garden) - The Ruth and Allen Ziegler International Garden of Meditation is located in Pioneer Park, along the northern boundary of the City of Hope grounds. In the garden is the famous wrought iron Golter Gate inscribed with City of Hope’s credo, “There is no profit in curing the body if, in the process, we destroy the soul.” Nearby are statues of Our Lady of Guadalupe and Pope John Paul II that offer a peaceful comfort to those who pass by.
  • La Kretz House of Hope - The La Kretz House of Hope is set amid picturesque grounds and is located directly west of the Rose Garden; it offers solace and strength to patients and their families. The La Kretz House of Hope is open daily 8 a.m to 5 p.m. Special arrangements to open the doors during nonscheduled hours may be made by calling the Department of Campus Operations at extension 62006.
  • The Arthur and Stephanie Blank Interfaith and Meditation Center - If you are looking for a quiet space on campus for peaceful reflection, the Interfaith and Meditation Center is available to you. The meditation center is located on the first floor of Helford Hospital just west of the Gift Shop.