Frequently Asked Questions about Appointments

After checking that City of Hope treats your cancer or other diagnosis, you can contact New Patient Services by calling 800-826-HOPE (4673) or  request an appointment online online to begin the process.
After completing the online Schedule a Callback form. or calling 800-826-HOPE (4673), a new patient specialist will ask you a few questions about yourself, your disease and your insurance. While all new patient specialists are carefully trained to initiate the process of becoming a patient, they are unable to answer specific questions about your illness or treatment. Then, the nurse will obtain a more detailed medical history and set up your appointment.
City of Hope offers in-person medical evaluations only.
When a New Patient Specialist first contacts you, you will be asked to provide the name of your insurance company or managed care provider, plus your group and ID numbers. This information should be on medical insurance card.
If you are a member of an HMO, you will need to obtain written authorization from your primary care provider or medical group in order to be seen at City of Hope.
If you wish to receive treatment at City of Hope but we do not currently contract with your insurance plan, contact your insurance company and ask about obtaining authorization to receive treatment here.
Every medical situation - and every insurance plan - is different, and there is no guarantee that coverage can be secured. But it is reasonable to make this request, and to ask your insurance company to review the matter with City of Hope directly. Patients can also pay for their treatment. Full payment of anticipated expense is due at the first appointment, and includes (but may not be restricted to) costs for treatment, pharmaceuticals, and home care support.
You can immediately access Clinical Trials to find out about clinical trials that are being conducted at City of Hope; but you must first be seen by a doctor to determine whether you are eligible to participate in a specific trial. Once the patient has been seen by a City of Hope physician, he or she will be provided with information about treatment and can inquire about clinical trials.
Patients from outside the Greater Los Angeles area can come to City of Hope if they have a diagnosis that City of Hope treats, the disease is at a stage of disease at which City of Hope intervenes, and the patient is at no risk from any travel required to reach City of Hope. Applicants and their families must be prepared for the possibility of a lengthy stay at or near City of Hope, with consideration given to housing, familial support systems, food, etc.
Besides the Duarte main campus, City of Hope has community clinical practices throughout southern California.
City of Hope does not offer routine pap smears. However, a referral can be made to our gynecology department if you are already a patient, at high risk, taking Tamoxifen with irregular bleeding, or having abnormal side effects from other hormonal therapy.
A patient participating in a clinical trial typically receives a promising new treatment that needs to be investigated in order to receive government approval.
For many patients facing life-threatening diseases who have exhausted the available treatment options, clinical trials offer new hope for survival. The range of trials available today is extremely broad. Although many trials focus on patients with more advanced disease, a significant number of studies fall into areas such as screening techniques, early disease treatment and alleviation of symptoms.
All clinical trials have specific guidelines for participant eligibility. These guidelines are based on factors such as type of disease, age, medical history and current medical condition. Before entering into a clinical trial, you must meet the criteria for the study.
The benefits and risks
Participating in a clinical trial can be a way of helping yourself and others. Patients who participate in a clinical trial often feel they are taking a more active role in their care.
In a clinical trial, participants have access to new drugs and treatments before they are widely available. Because controlling and recording all factors is critical to the trial's success, participants get excellent attention and are closely monitored and cared for. In addition, the data gathered from the trial can go on to benefit others.
There are risks to participating in clinical trials that must be weighed against the potential benefits. There may be some unpleasant or serious side effects from treatment. The trial may take a lot of time with repeat hospital visits, additional treatments and involved dosages. And the treatment may not end up being effective for the person participating.
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