Frequently Asked Questions about Appointments
After checking that City of Hope treats your cancer or other diagnosis, you can contact New Patient Services by calling 800-826-HOPE (4673) or request an appointment online online to begin the process.
After completing the online Schedule a Callback form. or calling 800-826-HOPE (4673), a new patient specialist will ask you a few questions about yourself, your disease and your insurance. While all new patient specialists are carefully trained to initiate the process of becoming a patient, they are unable to answer specific questions about your illness or treatment. Then, the nurse will obtain a more detailed medical history and set up your appointment.
City of Hope offers in-person medical evaluations only.
When a New Patient Specialist first contacts you, you will be asked to provide the name of your insurance company or managed care provider, plus your group and ID numbers. This information should be on medical insurance card.
If you are a member of an HMO, you will need to obtain written authorization from your primary care provider or medical group in order to be seen at City of Hope.
You can immediately accessto find out about clinical trials that are being conducted at City of Hope; but you must first be seen by a doctor to determine whether you are eligible to participate in a specific trial. Once the patient has been seen by a City of Hope physician, he or she will be provided with information about treatment and can inquire about clinical trials.
City of Hope does not offer routine pap smears. However, a referral can be made to our gynecology department if you are already a patient, at high risk, taking Tamoxifen with irregular bleeding, or having abnormal side effects from other hormonal therapy.