Patient Navigation

Patient navigators provide personalized support for patients and their families, acting as liaisons between you and your health-care team.
 
From the first diagnostic test through post-treatment care, navigators serve as a single point of contact to answer any questions and to help navigate the complex health-care system.
 
Additionally, navigators provide specialized assistance to patients at risk of experiencing socio-economic, cultural and language barriers to care.
 
We provide the following services and support:
 
  • Orient patients and families to City of Hope.
  • Connect patients and families to resources such as transportation and lodging.
  • Provide emotional support and connect patients with clinical social workers and support groups.
  • Coordinate multiple medical appointments, including physician visits, lab tests and imaging tests.
  • Connect patients and families with interpreter services.
  • Act as patient advocates and communicate patients’ wishes to their health-care team. 
  • Attend physician visits with patients to ensure they understand the information shared.
  • Facilitate access to financial aid and assist with insurance paperwork.
  • Help patients and families access health education resources to inform decision-making about treatment options and managing side effects.
  • Help patients and families access information about clinical trials.
 
 

Patient Navigators

Lorena Gaytan
Lead Patient Navigator and LGBTQ Navigator, Department of Supportive Care Medicine
Terry Hernandez
Patient Navigator, Department of Supportive Care Medicine
Steven Morales
Patient Navigator, Department of Supportive Care Medicine
Danilo Duque
Patient Navigator, Department of Supportive Care Medicine