Patient and Family Advisory Council
At City of Hope®, we believe the best care happens when patients, families, caregivers and health care providers partner together.
Since 2008, the Patient and Family Advisory Council (PFAC) has created partnerships between patients, caregivers, physicians and health care leaders across City of Hope to improve outcomes for all patients. PFAC positively impacts the quality of care and overall patient experience.
By amplifying the patient voice, PFAC has collaborated with City of Hope to help develop and improve programs, service, processes, policies and facilities to achieve the highest possible levels of patient and family satisfaction, quality of care and patient safety.
What Is the Patient and Family Advisory Council?
The council is composed of 30 dedicated members who represent a diverse group of patients and families united by the shared goal of improving the patient and family experience.
To ensure all City of Hope patients are represented, the council continues to recruit active patients and caregivers who can further broaden the PFAC’s diversity.
Our Mission
The Patient and Family Advisory Council positively impacts quality of care and overall experience at City of Hope. We accomplish this by serving as the patient and family voice in decisions that create practical benefits and turn hope into reality.
Our Vision
The Patient and Family Advisory Council is an integral partner at the center of transforming care across City of Hope to elevate the patient and family experience.
What Are the Benefits of Being a Patient or Family Advisor?
The role of a patient and family advisor is a rich and rewarding experience. As a patient or caregiver, you have firsthand knowledge of how City of Hope has supported you and insights into how we can continue to improve. PFAC comprises passionate patients and caregivers with diverse backgrounds and medical diagnoses. As a patient advisor, you will help develop and enhance patient programs, services, processes, policies and facilities. You will partner with City of Hope physicians, leadership and staff to enhance the overall experience for patients and their families. Most importantly, you’ll have the opportunity to give back in a way that is both fulfilling and meaningful.
Contact Us for How to Join/More Information
What Are Qualities We Look for in a Patient and Family Advisor?
- A passion for enhancing the care experience of other patients and their families
- A collaborative “we” approach to creating exceptional services in partnership with City of Hope
- The ability to recognize problems and focus energy on solutions
- The willingness to utilize personal insights and experiences to strengthen broad patient and family services
- Excellent listening skills and the ability to communicate with clarity and confidence
- Respect for diverse perspectives
- Comfort speaking candidly in a group setting
Requirements
- Be an active City of Hope patient or a caregiver of a City of Hope patient
- Complete the PFAC screening and application process
- Commit for at least one year
- Participate in monthly two-hour “virtual” meetings, plus four in-person meetings on the City of Hope Duarte campus
- Contribute to additional council projects
- Meetings are held on Wednesdays once per month from noon to 2 p.m.